Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Arcadia, CA location nearby Altadena and Azusa offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,351 reviews
5 stars
785
4 stars
311
3 stars
144
2 stars
39
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful, while others were criticized for poor attitudes and lack of assistance.
Product Quality
Concerns about the quality of items, including reports of used products being sold as new and issues with cleanliness in packaging.
Store Organization
Feedback indicates that the store layout and organization could be improved, with reports of messy displays and difficulty finding items.
Employee Availability
Customers frequently noted a lack of staff on the floor, leading to long wait times for assistance.
Pricing
While some customers appreciated the sales and reasonable prices, others found certain items overpriced compared to competitors.
- CTc tDec 18, 20252.0I have a love-hate relationship with JCPenney. I’ve placed online orders for in-store pickup twice now. The first time, the item was clearly used—with stains—yet it was resold as new. The second time, I picked up a necklace that came in a case, but the box was dented and the inside was covered in dust. Lesson learned: always double-check your purchase carefully when picking up online orders.
- GBGerry BortsDec 5, 20254.01 star deleted due to difficulty finding and employee to help
- IIimfeelinit imfeelinitDec 3, 20251.0Didn’t realize that retail workers have an ego. Went to the beauty department and received judgement. The girl with a red sweater and black pulled black hair , light skin . & the other girl with blonde hair kinda tall. A Total disgrace. Poor Customer service.
- EKEDMOND KHACHIOct 15, 20255.0Review for Issak at JCPenney, Arcadia (Visit on Oct 14, 2025): I visited the store to purchase pants advertised with a 25% discount. At checkout, the discount didn’t apply, and when I pointed it out, Issak initially denied the issue and insisted the discount was already included, even though the price clearly showed $38 instead of $24.69. He canceled the first transaction and scanned something on his phone before reapplying the correct discount. While I appreciate receiving the proper price eventually, I was disappointed by the initial resistance and felt misled. My partner also noticed the change after the scan. I hope for more transparency and honesty in future interactions.
- KCKevin CamOct 13, 20255.0Wonderful customer service, from an employee in the men’s dept. (Issac) took his time to help me, about 15-20 minutes since there was not a line and was very patient and polite. This young man is a wonderful sales man.
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Arcadia offer?
JCPenney in Arcadia offers a wide variety of products including apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products. They feature national and private brands such as Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona.
What are the store hours for JCPenney in Arcadia, CA?
The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Arcadia offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup options for customers.
Is the Arcadia JCPenney store accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms.
What payment methods can I use at JCPenney in Arcadia?
You can pay with American Express, Discover, Mastercard, Visa, checks, and debit cards. The store does not require cash only.
Where is JCPenney located within Arcadia?
JCPenney is located at 400 S Baldwin Ave inside the Westfield Santa Anita shopping center in Arcadia, CA 91007.
Are there other clothing stores near JCPenney at Westfield Santa Anita?
Yes, nearby clothing stores include Old Navy, H&M, Hollister Co., Windsor Fashions, and Express, making it convenient for customers to shop for various styles before or after visiting JCPenney.
What dining options are near JCPenney at Westfield Santa Anita?
Nearby dining options include Chick-fil-A for fast food and chicken dishes, Dippin' Dots for ice cream and smoothies, Cinnabon for bakery treats, Wetzel's Pretzels, and Chicken Now offering fast food chicken meals.
Are there beauty and grooming services near JCPenney in Arcadia?
Yes, close by are MasterCuts hair salon, Fashion Nails nail salon, and MAC Cosmetics for beauty supplies, offering customers various grooming and beauty options around JCPenney.
Is there public transportation or points of interest near the Arcadia JCPenney that can help customers?
JCPenney is inside Westfield Santa Anita, a popular shopping center near Arcadia with many stores and dining options. Nearby you can also find places like Sanrio Arcadia Inc and 20/20 Ophthalmology Services, making it a convenient destination for shopping and services in one trip.