JCPenney

3.9
718 reviews
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Business Details

4951 Slatten Ranch Rd, Antioch, CA
94531, United States
(925) 752-9405
https://www.jcpenney.com/locations/ca/antioch/clothing-stores-antioch-ca-2955.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Antioch, CA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
4951 Slatten Ranch Rd, Antioch, CA
94531, United States

Hours

Reviews

3.9
718 reviews
5 stars
345
4 stars
165
3 stars
91
2 stars
32
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and neglect.

Store Condition

Many customers noted cleanliness and organization, but some mentioned issues like empty shelves and poor inventory management.

Pricing and Sales

Customers appreciate the reasonable prices and sales, although some feel prices are high and return policies are complicated.

Fitting Room Experience

Several reviews highlighted frustrations with the fitting room process, including closed rooms and long waits.

Positive Experiences

Despite negative feedback, many customers shared positive experiences with specific employees and departments, particularly in the salon and photography areas.
  • GJ
    Gustavo Juarez
    Jan 4, 2026
    4.0
    Good dress shirt
  • AG
    Adam Guerrero
    Jan 3, 2026
    1.0
    My daughter needed to use the bathroom, they lock them of course. No associate anywhere to help of course. It’s easier to just buy stuff on Amazon. Left our cart full of clothes outside the bathroom. Won’t be back.
  • IR
    Irene Ritchie
    Dec 13, 2025
    1.0
    Horrible experience. No wonder they’re going out of business. Shoes had a sale price right above them and they wouldn’t honor it. I even took a picture of the sign above the shoes and the manger said there was nothing she could do. So rather than a compromise for their error they lost a customer. Will never shop at JC Penny again.
  • CO
    Chosen One
    Nov 20, 2025
    1.0
    This was the worst experience I've ever encountered! I will never book the young lady ever again. She charged me $120 and the her work was disappointing! She was 30 minutes late as well.
  • RC
    richard Cradit
    Nov 11, 2025
    2.0
    Figured I knew what I wanted just need to try it on so should be quick and easy. Not here, somehow they made a fitting room into a whole journey. I never thought I would say I will not shop somewhere because of their fitting room but JCP, has done it.
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Frequently Asked Questions About JCPenney

What types of products can I find at the JCPenney in Antioch, CA?

You can shop a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products at the JCPenney in Antioch, CA.

What are the store hours for JCPenney in Antioch?

The Antioch JCPenney is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 11:00 AM to 7:00 PM.