Silhouette Studio

Reviews

• JH

  Jennifer Hanson

  Mar 13, 2026
  1.0
  Showed up at 7:50, got told they were going on break. Understand asked if it was an hour or half hour I was told half an hour. I asked about closing and was told 10, but be there before because they make sure they are done at 10. Returned at 9:15 and was told they were going on another 30 minute break and to come back at 9:45, when they are done at 10?!?
• GG

  Georgia

  Mar 3, 2026
  1.0
  I was disappointed with this. It was 8.99 per person and then $20 for the frame. It ended up being $47.38. It took about 1 minute person and for some reason he made me look child size. I looked at other pictures of adult silhouettes and they looked normal. Wasn't worth the price in my opinion and felt extremely rushed.
• AY

  Alyssa Young

  Nov 9, 2025
  1.0
  I attempted to get a silhouette done but there were 0 cast members around to properly assist me. I waited for about 15 minutes wandering around the shop, the entrance looking for help. Finally a cast member named Vanessa walked into the shop (it had been empty while I waited except 1 customer standing around who seemed in a bad mood). It seems like a security issue to leave the shop unattended for as long as it was. Also the cast member Vanessa ignored me, refused to speak to me and made me feel so uncomfortable that I did not want to spend my money or even try to get Vanessa to do her job. I’m hoping there is a new cast member to replace Vanessa ASAP as we need someone who is professional and willing to do their job properly!
• HL

  Harper Lee

  Nov 5, 2025
  1.0
  The staff member VANESSA did a terrible job!! We spent around $80 at this store, but had the worst experiences we’ve ever had at a Disney location. VANESSA was extremely rude from the beginning. And she did a terrible job — the stickers were placed ugly and went over the edge, completely ruining the artist’s work we had paid for. It’s shocking that someone representing Disney could be so careless and disrespectful! I can’t believe Disney would hire such a horrible employee! Truly hope the company can find someone to take over her position!
• GG

  Gai Gai

  Nov 2, 2025
  1.0
  The artist is so talented and amazing! We love the souvenir! However, we had a very disappointing experience at Silhouette Studio. My husband and I arrived around 5:15 PM to join the line. The staff member named VANESSA told us that the line would start at 5:30 PM, which was totally fine with us, so we waited patiently near the store entrance. At first, she said we could stand there, but later she was suddenly mad and told us we couldn’t stay by the door. I then sat down on a nearby bench to rest, and my husband stood in the open rest area — but she came again and told us we couldn’t even stand there because it was “too close to the store.” Her tone was extremely rude and unpleasant during the whole time, even after we entered the store. It’s hard to believe that Disney, a place known for bringing joy and kindness, would have such an unfriendly employee. We left feeling upset and disappointed — this experience really did not reflect the Disney spirit.

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