Sunglass Hut

Reviews

• FL

  Fanny Liu

  Aug 2, 2026
  5.0
  I enjoyed n appreciated the team working in this store , their names are Warishah, Nicole and Shane.. They are very nice people! Thanks for hiring them in this store to help people!
• MM

  Mohammed

  Jul 23, 2026
  1.0
  I paid with my credit card, and although the transaction was charged, your point-of-sale machine displayed “Incorrect PIN” even though I entered the correct PIN. Believing the payment had failed, I paid with a different card. When I later noticed the charge on my first credit card, I contacted Sunglass Hut to request a refund for the duplicate payment. Instead, I was told to file a chargeback through my bank. This issue was caused by your point-of-sale system, so your store should take responsibility for resolving it. I should not have to go through the time and hassle of filing a chargeback and providing documentation to correct a duplicate charge caused by your equipment. This is disappointing customer service, and because of this experience, I will not be shopping at Sunglass Hut again.
• GM

  Gurjeet Maan

  Jul 22, 2026
  1.0
  I had a very disappointing experience at this sunglasses store. The staff members were rude, unprofessional, and showed poor customer service throughout my visit. To make matters worse, they did not return my glasses, which is completely unacceptable. I spent $700 on glasses. I would not recommend this store based on my experience.
• JA

  Jem Agpon

  Jul 21, 2026
  5.0
  Friendly and knowledgeable staff who took the time to recommend products that suited my needs. They clearly explained the benefits of their products and made my visit a great experience. Highly satisfied!
• AB

  aakash bajaj

  Jul 13, 2026
  5.0
  I visited Sunglass Hut looking for a specific pair of glasses but unfortunately couldn't find them. However, Nicole went above and beyond to help me explore other models and find suitable alternatives. I've been a loyal Sunglass Hut customer in BC for many years, and I can honestly say I've never experienced such a warm welcome and exceptional customer service. Nicole was incredibly patient, knowledgeable, and genuinely dedicated to helping me. She made the entire experience enjoyable and stress-free. She is truly the best, and Sunglass Hut is lucky to have her on the team!

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