Samsonite Company Store - CrossIron Mills

Reviews

• AH

  Azka Irfan Haider

  Mar 7, 2026
  5.0
  I had an issue with the lock on my Samsonite suitcase—it suddenly got stuck and wouldn’t open. I went to the Samsonite store at CrossIron mall and Jane was incredibly helpful. She quickly figured out the problem and fixed it on the spot, without charging us a penny. Really appreciate the excellent customer service and kindness. Thank you for turning a stressful situation into an easy fix just 3 days before our flight. Highly recommend this store.
• MM

  Mercy Maddox

  Jan 5, 2026
  5.0
  They kept true to their policies and were absolutely helpful and kind! Shoutout to Maria who's warmth made a lovely impact on my day my last visit in December.
• ZK

  Zaak Karim

  Apr 5, 2025
  1.0
  Did not honor 10-year warranty. Carry on luggage broke during first year due to manufacturing defect.
• MA

  Maritza Alvarez

  Feb 7, 2024
  5.0
  Great customer service! Lovely items of baggage and good variety! Super kind and friendly ladies!
• CM

  cherry martini

  Sep 11, 2017
  5.0
  Service was great - the woman that helped me showed me the varieties and differences between the lines I was interested in, super knowledgeable! I didn't feel pressured to go beyond my price range at all, and she answered any questions I had. Awesome experience at Cross Iron store!