Certified by Samsonite Company Store - CrossIron Mills • May 17, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.1
66 reviews
5 stars
43
4 stars
8
3 stars
4
2 stars
3
1 star
8
AH
Azka Irfan Haider
Mar 7, 2026
5.0
I had an issue with the lock on my Samsonite suitcase—it suddenly got stuck and wouldn’t open. I went to the Samsonite store at CrossIron mall and Jane was incredibly helpful. She quickly figured out the problem and fixed it on the spot, without charging us a penny.
Really appreciate the excellent customer service and kindness. Thank you for turning a stressful situation into an easy fix just 3 days before our flight. Highly recommend this store.
MM
Mercy Maddox
Jan 5, 2026
5.0
They kept true to their policies and were absolutely helpful and kind! Shoutout to Maria who's warmth made a lovely impact on my day my last visit in December.
ZK
Zaak Karim
Apr 5, 2025
1.0
Did not honor 10-year warranty. Carry on luggage broke during first year due to manufacturing defect.
MA
Maritza Alvarez
Feb 7, 2024
5.0
Great customer service! Lovely items of baggage and good variety! Super kind and friendly ladies!
CM
cherry martini
Sep 11, 2017
5.0
Service was great - the woman that helped me showed me the varieties and differences between the lines I was interested in, super knowledgeable! I didn't feel pressured to go beyond my price range at all, and she answered any questions I had. Awesome experience at Cross Iron store!
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