lululemon

Reviews

• SS

  Sun Shine

  3 days ago
  1.0
  “Very disappointed with the customer service at this location. I’ve never experienced such an unhelpful and disappointing visit at a Lululemon. Unfortunately, I won’t be returning to this location unless there are significant improvements.”
• SG

  Simreen Gill

  Aug 1, 2026
  5.0
  We were at Lululemon yesterday shopping for my brother, and Precious made the entire experience amazing. She was incredibly kind, patient, and genuinely went above and beyond to help us find exactly what we needed. Thank you, Precious, for all your help!
• EH

  Emson Ho

  Jul 25, 2026
  5.0
  Nice clean store, they greeted me at entrance and Sofia at the checkout provided great customer service!
• JL

  Jessie Liu

  Jul 14, 2026
  1.0
  I was disappointed with my experience at this store, particularly with the customer service. I came in to ask whether an item I had purchased as a gift for a family member, which was outside the 30-day return window, could be exchanged for a different size. Before visiting the store, I had already called customer service and also spoke with the store by phone. In both cases, I was told there was no guarantee, but they would do their best to help if I brought the item in. Based on that advice, I decided to visit the store. When I arrived, I placed the receipt on the counter and began by saying, "I bought this item a while ago." The staff member immediately responded by asking me to define "a while ago," despite having the receipt in front of her. Throughout the interaction, I found her tone to be abrupt and unwelcoming. When I explained that I had been advised over the phone to bring the item in, I was repeatedly asked to identify who I had spoken with, including their name and even what they looked like. I told her I couldn't possibly remember those details. Rather than trying to understand the situation, the interaction became increasingly uncomfortable. I completely understand that my request may have fallen outside the store's policy and that an exchange might not have been possible. My disappointment is not with the outcome, but with the way I was treated. I expect to be spoken to respectfully, regardless of whether my request can be accommodated. At the end of the interaction, we asked for the names of the two staff members who assisted us. Both refused to provide their names, stating that they "didn't have to." I have been a long-time customer, so this experience was especially disappointing. For a brand that promotes positivity and exceptional guest experiences, the service I received felt inconsistent with those values.
• NN

  NK

  Jul 10, 2026
  1.0
  Very disappointed with my experience at this store. I was within the 30-day return window and was happy to accept a store credit or exchange, but the manager, Mary Faye, refused and told me to process the return online instead if I preferred. She was adamant that the zipper was “fine,” but I explained that it wasn’t broken—it just wasn’t as smooth as I expected, which is why I wanted to return it within the allowed window. I felt dismissed and looked down upon throughout the interaction. As a loyal Lululemon customer, I expected much better service. Also, told by Mary Faye that because I wore the jacket once it’s not fair to put it on the floor for sale.( wore it ONCE for 2 minutes from parking lot to work and realized the zipper was not smooth). I would like to add that when you pick items from their sale rack how many of them are so dirty when you sort thru them, are they okay to stay on your floor for lulu customers, you just take returns and hang them ??? Anyways, I was able to return the jacket at another Lululemon store without any issues and was treated respectfully. Unfortunately, I won’t be returning to this location. Or may be it’s time to say bye to lulu after all these years.

Frequently Asked Questions About lululemon