The Brick Outlet

Reviews

• DP

  Deb Polack

  2 days ago
  4.0
  Was very fast delivery. And set up. Guys knew what they were doing. Plus the brick outlet on st albert trail. Staff ricko was wonderful to deal with. The manager was great to deal with. We always come back to this brick outlet. Because of staff, manager and ricko. They are all the best. From prices to service. They care
• CC

  Carol Collin

  5 days ago
  1.0
  ⭐ Extremely Disappointing Experience — Buyer Beware I would strongly caution anyone considering purchasing from The Brick based on our experience. Before delivery, my sister specifically went into the store to confirm the requirements for removal of her existing mattress and box springs. She asked the salesperson directly whether plastic covers were required for the box springs or only for the mattresses. She was adamantly assured that she did NOT need plastic covers for the box springs and that the delivery team would remove the old items when the new ones were delivered. This wasn’t a misunderstanding or an assumption — she specifically went into the store to confirm this ahead of time and asked more than once. Delivery day arrived, and it was a completely different story. The delivery team apparently didn’t even have the removal properly noted on their docket. They then told her that the items could not be removed without the required plastic covers. The old items were left behind, despite what she had explicitly been promised by the salesperson. Because of the incorrect information provided by The Brick’s own employee, my sister then had to pay out of pocket to have the items removed from her home herself. We contacted the store expecting them to simply acknowledge what happened and make it right. Instead, there has been virtually no accountability. We repeatedly explained that their employee gave incorrect information that directly resulted in an additional expense to the customer. The proposed “solution” was honestly unbelievable: we were told they could give us a deal on certain merchandise in the store at this clearance table— meaning that, in order for The Brick to supposedly compensate her for money she lost because of their mistake, she would have to spend even more money at The Brick. That isn’t making a customer whole. A reasonable resolution would have been to acknowledge the misinformation and reimburse the reasonable removal expense their employee’s incorrect instructions caused. Instead, the response has essentially been that nothing can be done unless we’re willing to purchase something else. Customer service isn’t demonstrated when everything goes perfectly. It’s demonstrated by how a company responds when its own employee makes a mistake. Based on how this was handled, I cannot recommend The Brick. If you’re purchasing here, I strongly suggest getting every promise, delivery condition, removal requirement, and commitment in writing before paying, because our experience showed us that verbal assurances may mean very little when something goes wrong. UPDATE: We spoke with Trevor the manager. He was the first person since this happened (August 4th…and now August 22nd) that we feel heard. Trevor listened and repeated back what we had said with empathy. He acknowledged that it was the companies mistake and they need to correct it. Trevor corrected the wrong and we are leaving satisfied. 5 stars ⭐️⭐️⭐️⭐️⭐️ for Trevor at the outlet store on St.Albert Trail but leaving the 1 ⭐️ for the sales lady “Yodit H” at the 137ave location.
• ME

  My Experience

  6 days ago
  5.0
  We couldn't be happier right from the start our sales person is very knowledgeable receptionist is very accommodating with us delaying our scheduling and the delivery team is terrific very nice 3 man team took care bringing the sectional in our home set it up perfectly and took the packaging away for us. Thanks for a great experience from the beginning to the end smooth score of 💯 % couldn't of asked for more cheers and I wish you all have a great experience like we have had with everyone at the Brick cheers 🥂
• CH

  Carmal Huppie

  6 days ago
  5.0
  10/10 all around. From Dale at the store helping us pick out and find a bed when we didn't really even know what we wanted or needed from our new bed. To the 3 gentlemen that came and removed the old, brought in delivered and set up the new and showed us how to use it. Everybody was on point. Very happy and thankful.
• MS

  M Senoussi

  Aug 18, 2026
  5.0
  Great help at the outlet centre without pushy sales tactics and the delivery drivers were prompt to their confirmed time, app to tell you where they were was spot on and they were courteous and efficient!! Thank you

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