lululemon

Reviews

• AA

  arose58

  6 days ago
  5.0
  This is a typical Lululemon, the staff is friendly and willing to help there is a small discount section but overall the prices are typical of the other locations.
• HG

  Harry G

  Aug 2, 2026
  5.0
  Amazing service. I didn’t get the ladies name but I was visiting from UK. The sizes are different compared to the UK. The lady went out her way to find the size conversion. She was also very helpful when deciding what I needed for my wife and very knowledgeable. She had long frizzy hair, white female and would loved to have got her to give her recognition. Thank you
• SH

  Scarlett Hao

  Jul 9, 2026
  1.0
  I was very disappointed with my recent experience regarding Lululemon’s Quality Promise. I purchased this legging less than a year ago, and it has already developed noticeable pilling and wear around the crotch seam area. The fabric is visibly deteriorating, and the stitching is beginning to come apart despite normal use and proper care. For a premium product at this price point, I would expect much better durability. When I brought the legging into the store to inquire about the Quality Promise, I was told that the issue did not qualify for a return or exchange. Instead, I was advised to buy a fabric shaver from Amazon and remove the pilling myself. What I find frustrating is that if visible fabric deterioration and seam issues within the first year are not covered, then what exactly is the purpose of the Quality Promise? The response felt dismissive and left me questioning the value of both the policy and the brand’s commitment to product quality. I’ve been a loyal customer, but this experience has significantly lowered my confidence in both the products and the after-sales support. At these prices, customers should not be told to fix quality issues themselves with tools purchased from Amazon. That is not what most people would expect from a brand that promotes a “Quality Promise.”
• GS

  Giuliana Salles

  Jul 2, 2026
  5.0
  I had such a great experience at Lululemon thanks to Bernadette (I hope I’m spelling her name correctly!). She mentioned she was new, but you honestly wouldn’t have known at all. From the moment I started trying things on, she made the whole experience feel so comfortable and easy. She was super outgoing and friendly, and really made shopping feel fun instead of overwhelming. You can tell she genuinely cares about customers and takes pride in helping people find what works for them. She made my first Lululemon fitting experience such a positive one, and I’d definitely come back because of her.
• SB

  Shenyi Bao

  Jun 2, 2026
  1.0
  My sister, who was visiting from China, purchased two bags from this store and paid in cash. Unfortunately, the receipt was later lost. We discovered that a security tag attachment had been left on one of the bags due to a checkout error. When we returned to the store, manager Keiran asked for the receipt and then the approximate purchase date and time. We provided the information and returned after confirming the details. However, another employee in a supervisory role ultimately told us to remove the attachment ourselves. I understand the need to verify ownership before removing security devices. However, this issue was caused by a store error, not customer error. We made a good-faith effort to provide purchase information, yet no reasonable solution was offered. What disappointed me most was the lack of ownership taken to resolve a problem created during checkout. I expected a higher standard of customer service from Lululemon.