LUCID Cannabis | Edmonton (Tamarack) Weed Store

Reviews

• JS

  Jashandeep Singh

  Apr 24, 2026
  1.0
  Zero customer service. The manager was rude, dismissive, and handled a simple conversation with attitude. I mentioned I was going to a friend’s house and wanted to pick up something specific because he likes a certain product, and she instantly responded by saying she couldn’t sell to me if I was buying for someone else. In Alberta, adults 18+ can legally purchase cannabis from licensed retailers, and adults may share under 30 grams with another adult, so her reaction came off as unnecessarily hostile. A professional employee would have explained the policy politely instead of acting irritated and talking down to a customer. I was also buying for myself, but she made assumptions right away and turned the whole interaction into a bad experience. If this is how management treats people, I won’t be coming back. ( negative infinity star rating to the customer service)
• MM

  Mayes

  Apr 10, 2026
  5.0
  They got all the wishes, wants and needs. Amazing staff!!!
• EE

  Ethan

  Apr 10, 2026
  5.0
  Friendly staff, amazing selections! Loveleen helped us find a new vape cart and it's probably the best smoke I've ever had!
• HI

  Hash Ibrahim

  Mar 27, 2026
  1.0
  I had one of the worst customer service experiences at this cannabis store. The staff, particularly a couple of the employees, treated me with clear disrespect and made me feel unwelcome the entire time I was there. Their attitude came across as dismissive and biased, and it honestly felt like I was being judged unfairly. What made it even worse was trying to address the issue with management. When I brought up my concerns, they showed zero interest in listening or resolving the situation. No accountability, no professionalism—just complete disregard. Customer service should be about respect and fairness for everyone, and this place failed badly at that. I wouldn’t recommend it to anyone looking for a welcoming and respectful environment.
• CC

  Cj Cj

  Mar 26, 2026
  1.0
  Your cashier’s behavior is unacceptable. ID policy does NOT give anyone the right to harass customers the moment they walk in—especially regulars who have no issue showing ID at the counter. I had my ID ready and intended to present it when making my purchase, like always. Instead, I was told to stop, show it first, then go back and shop—completely unnecessary and disrespectful. When I questioned it, I was threatened with refusal of service and then denied a purchase altogether. This is poor customer service, plain and simple. I also tried to resolve this by calling, but the same employee refused to help or even take a message. That’s unprofessional. Management needs to step in. Train your staff properly—respect customers, communicate politely, and act professionally at all times. A visible belly piercing and exposed stomach are not appropriate for a professional retail environment. @ lucid management