Edible Arrangements

Reviews

• AP

  Adarsh Patel

  May 11, 2026
  1.0
  ** Ordered online on May 3, 2026 for Mother’s Day delivery, as I live outside the country and wanted to ensure my parents in Edmonton received their gift on time. Knowing Mother’s Day is a busy period, I intentionally placed the order early and did not request a specific delivery time to be accommodating. On Mother’s Day, we spoke to Donna to check on the delivery timeframe so my parents could be on the lookout. Initially, staff were unsure of the delivery time, but later advised it would arrive by 9:00 PM. We even considered picking it up ourselves, and were told the order was ready and available for pickup by 1:00 PM that same day. Since the delivery fee would not be refunded, we decided to proceed with the original delivery plan. Unfortunately, the arrangement was never delivered, despite the online status being marked as “delivered.” We have cameras at the house confirming no delivery attempt was made. The following day, we spoke with Natasha, who explained multiple times that it had been very busy on Mother’s Day and that the order had gone missing. This was difficult to understand given that we had already been told the arrangement was ready earlier that same day. More disappointing was being made to feel like we caused an inconvenience simply by calling to check on an order during a busy holiday period. We requested a full refund and redelivery because: (1) the occasion had already been missed, (2) the error was on their end, (3) the order was incorrectly marked as delivered, and (4) my parents were left waiting all day for something that never arrived. She refused both re-delivery and refund, so we opted for just a refund. Alternatives were: cheesecakes with original order but no refund, or redelivery with 15% discount but no full refund. We've ordered before, with good luck but not this time. Mistakes happen, especially during busy holidays, but customer service and accountability matter. Instead of feeling supported, I was left feeling guilty for ordering during a peak time which raises the question: when else are customers expected to order Mother’s Day arrangements? Unfortunately, this experience caused unnecessary stress and disappointment. I would not recommend based on our experience. **
• JJ

  Jessie James

  May 10, 2026
  1.0
  So disappointed. I ordered 7 am in the morning. And write a note to be delivered before 4pm because we are taking mom out for dinner. With the delivery fee, and the tip. I sent 5 times to the customer service reminding them to deliver before 4 pm. At 3:50 I called the customer service telling them I tracked the delivery from 1 pm. It said on the way and 2 stops before I’ll received it. It seems like I have to beg them to deliver on time. I told them will be leaving at 4pm and comeback at 10 pm. They offered if they can deliver on different address, or leave at the neighbor. That’s funny! That arrangement is for my mom on Mother’s Day. So disappointing! Not even wrapped properly. No bag? But you advertised your product with better wrapper. In this weather it not even wrapped properly? Are we eating warm fruits? Lol🙃🙃
• EL

  Eric Lucas

  Feb 28, 2026
  5.0
  First time received fruit arrangement. Very happy with the quality of the arrangement. Each piece of fruit was crisp and fresh a simple yet thoughtful healthy treat. Thank you for the helpful message and for giving me an alternative delivery option if I'm away.
• SM

  Silvia Medina

  Feb 14, 2026
  1.0
  My husband sent me flowers today for Valentine’s Day, and I cannot be more disappointed. The roses looks like they are already dying, and the presentation of the strawberries are just embarrassing. Before sending to the customer the products you should wonder Is this something that I would like to recieve? Also I see that there is already bad reviews so I guess this is a regular occurrence. Flowers in Canada are super expensive, so I expect that at least the flowers are pretty.
• NB

  Nicole Balingan

  Feb 11, 2026
  1.0
  Iam very disappointed with the order i received. I was expecting to get almost the same from the thing on the display in the website. I thought that you want to give your customer a WOW experience but instead you gave your customer a big disappointment. I ordered orange and the one i received is yellow and looked very very different from the photos you posted. on your website. IM NOT HAPPY I WONT ORDER IN YOUR STORE EVER AGAIN. Does this even look orange??? 😡😡😡😡😡😡😡😡😡😡

Frequently Asked Questions About Edible Arrangements