American Eagle, OFFLINE, & Aerie

Reviews

• JM

  Josh M

  4 days ago
  1.0
  Very unfortunate. Was not busy at all but untrained cashiers made this 5 minute purchase into a 45 minute trip. Will not be returning. Do better.
• SF

  Sierra f

  Sep 21, 2026
  2.0
  I was trying on jeans at American Eagle today, and up until the checkout, the service I received was amazing. I was greeted by a young employee who was incredibly friendly and helpful, and she told me that if they didn’t have my size, I’d be able to order the jeans and pick them up in store. Unfortunately, my experience changed once I got to the counter around 5:30 PM. The employee I spoke with, who was wearing orange floral ish dress. She told me that I couldn’t order the jeans to the store because they “don’t do that,” which completely contradicted what I had just been told. The way the situation was handled made me feel very uncomfortable, to the point that I ended up leaving and ordering the jeans myself online. I’ll still be picking them up in store, but I’m honestly disappointed because the experience had been great until that interaction. I understand that employees may have different procedures they need to follow, but I think the situation could have been handled much more kindly and professionally. The employee seemed like she didn’t want to be there, and her approach made what should have been a simple purchase unnecessarily uncomfortable. (Shout out to the lady in the fitting room with the purple hair she was AMAZING! Best service she was so kind!)
• KL

  Kelly L

  Aug 7, 2026
  5.0
  The sales assistants in this store are absolutely phenomenal! They couldn't do more to help, they opened a fitting room for me and repeatedly checked I was ok and if I needed alternative sizes or items to try. There was no feeling of being rushed. It actually felt like a luxury experience. I am from the UK and this is not how things run at home - I have never felt so welcomed in a store. Next time I am in Canada, I will visit this store again. I could not recommend enough. I just wish I took the ladies names who helped me, to give them a shout out and thank them!
• AM

  Aiden Munro

  Jul 28, 2026
  1.0
  When shopping with my girlfriend blonde lady behind the counter said “what else are men good for” as I paid when her card declined as she went over the limit. She was very rude throughout the whole encounter and took forever to help. No priorities and terrible service. I like the store but that definitely turned me away
• ED

  Eda Dick

  Jul 21, 2026
  1.0
  Extremely disappointed in the decline in customer service at this store. Used to come in here and be greeted by friendly faces who genuinely wanted to help and had the knowledge to as well, but I heard they’re under new management and it shows. Nowadays the store is always understaffed and the staff who are there seem like they were hired yesterday. I went in recently to simply exchange a pair of jeans for a size down and the only employee at the till did not even know how to begin processing the transaction. Another employee was called in for backup and while he was able to do it, the first employee was now at the other till completely clueless on how to help the next person in line as well 🤦‍♀️. I understand that he may be in training, but then he should not be left to handle such a high traffic station alone. Customers in line were visibly frustrated. I can’t imagine he felt great about it either. Clear sign of poor management.