American Eagle & Aerie

Reviews

• KW

  Kamryn Wilson

  Sep 23, 2026
  1.0
  Very disappointed with my experience at this location specifically with Victoria. I purchased items on sale in the wrong size and simply wanted to exchange them for the exact same items in a different size. I was told this could not be done at the sale price because the items were priced higher in store, which makes absolutely no sense when I was exchanging the exact same product, not returning it and repurchasing something different. i also wanted to purchase underwear that was advertised online for 10/$42, but Victoria would not honour that price and said she could only offer the in-store promotion of 6/$39. I regularly price match at this location and other locations throughout the city I was surprised that this wasn’t even attempted. When I asked for a manager to clarify the policy, Victoria would not get one and simply told us that she could not do it and to order it online - was very rude throughout the whole interaction . If I wanted to order it online I wouldn’t have made the trip. If there is a specific policy preventing these exchanges or promotions from being honoured, a manager should have been available to explain it.
• BV

  Billy Vida

  Sep 20, 2026
  5.0
  Celvin is super friendly and helpful!
• VF

  Vahn Fense

  Sep 20, 2026
  5.0
  Celvin and everyone are truly friendly and extremely helpful
• JJ

  Jenna

  Jul 27, 2026
  5.0
  Melissa on the Aerie side july 27 was incredible. She had helped me with fit, and style and I was very happy with her services!
• NB

  N B

  Jul 6, 2026
  1.0
  Worest services I have ever seen in my life I was a regular customer to this location I buy trouser and was largely size she (dalya) told me to throw to the garbage and buy new I will not change and so rude the way she speak 💔

Frequently Asked Questions About American Eagle & Aerie