ALO

Reviews

• RM

  Rebal Me

  Jun 26, 2026
  5.0
  I went shopping there earlier today, and I really enjoyed my shopping experience thanks to Kevin, who helped me get a piece that was not even in the store, and gave me some great recommendation, Thank you, Kevin. Sailah was also very friendly and helpful. I loved their new summer collection, the colors are so chic and have great fit. 5 stars all the way.
• LS

  lubnaalbdry sabeeh

  Jun 7, 2026
  5.0
  After receiving no assistance at the WEM branch despite there being no other customers, I decided to visit the Southgate branch. There, I was fortunate to meet Sila, who went above and beyond to help us. We left with everything I needed for my three kids. Thank you, Sila, I hope I’m spelling your name correctly! ☺️
• PM

  Pooja Mani

  May 17, 2026
  1.0
  I purchased an accolade set and after one wear, the 1/4 zip piled in the shape of a seat belt within having it for 4 days. The “manager” Amie Kirchner was extremely childish and refused to give me her name. She was extremely condescending and told me that it was my fault essentially as I had issues in the past with accolades. She said “ it was luck of the draw” if you get a good pair or not. She then proceeded to tell me to not purchase any accolade items as “ Alo is known for this issue” and that they are working on the solution. Why sell the items then and expect customers to drive back and forth to make returns ? I was not given the option to exchange for a different item I went in hoping to spend more money and purchase another scholar zip however was so turned off because of my interaction with Amie, I left and purchased items at lululemon in the mall. DO NOT come to this location as based on past reviews it is clear the manager Amie has zero customer service skills and needs further training as she kept telling me about how “she makes the commute from St. Albert” or how she has “ 9 pairs of accolades” ? With zero relevance. Not a single apology was offered, just condescending behaviour.
• ES

  Eric Schletz

  May 15, 2026
  1.0
  A seam failed on an article of clothing, and we were told there is no warranty or support available. That response is disappointing and inconsistent with the level of product support offered by brands like Arc’teryx and Lululemon. When customers spend premium prices on quality clothing, they reasonably expect the company to stand behind its products. As a result, our household will be taking our clothing budget to another retailer at a similar price point that provides proper customer support and product backing. We are simply asking your company to support the product you sold.
• DS

  Delia Sjarif

  May 8, 2026
  1.0
  I purchased pants and returned them the next day half on debit half was via gift card, when they did the refund the smart person working automatically refunded back to the same gift card I used but I told the cashier to get rid of it because there is nothing on it any more. They promised to call me and email me to get it sorted out, no calls no emails had to go in and was promised once again thst they would call and or email me... it has now been day 2 since my last visit and no call no email and they do not answer.. so I will have to be forced to pay a visit tomorrow and trust me it wont be a good one. Worst store ever and worst customer service

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