ALO

Reviews

• NN

  Ngoc Nguyen

  Sep 27, 2026
  4.0
  I hope your store will consider offering pants hemming services to make pants shorter, similar to Lululemon if you offer this service, I believe your store will attract many more customers and become busier. I hope you will consider this suggestion. Thank you
• RR

  Roshy

  Sep 8, 2026
  1.0
  88$ for a t shirt with messed up stitching they refused to return it.
• ST

  S T

  Aug 6, 2026
  5.0
  I had such a wonderful experience at Alo Yoga today, all thanks to Sophia. I was dealing with an issue with my gift card and was feeling very stressed, but Sophia was incredibly patient, kind, and professional throughout the entire process. She reassured me that everything would be taken care of and made sure I left happy. Her calm attitude, warm smile, and genuine care completely changed my day. Her assistant was also wonderful and helped me pick out some great items while Sophia was resolving my issue. They both went above and beyond to provide exceptional customer service. If I could give Sophia 10 stars, I absolutely would! She is truly an amazing employee, and Alo Yoga is lucky to have her. Thank you so much for making what started as a stressful situation into such a positive experience!
• KL

  Kev L

  Jul 10, 2026
  1.0
  We visited yesterday to purchase two Alo caps. We noticed there was only one cap on display, so we politely asked one of the sales associates if they had another one in stock. She said she would check, but instead of assisting us, she walked away and spent several minutes talking to the manager without providing any update or acknowledging us. What was even more disappointing was the overall customer service. None of the staff greeted us upon entering the store or while we were browsing. Instead, they appeared more engaged in chatting with one another than assisting customers. A premium brand should be matched by a premium customer experience. A simple greeting, attentiveness, and basic courtesy go a long way. Unfortunately, our visit fell well short of those expectations.
• BF

  Baby Foreigner

  Jul 9, 2026
  1.0
  I am deeply disappointed and upset by my recent visit to the Alo Yoga store at West Edmonton Mall. I came in with the simple intention of buying a pair of leggings, but instead, I was met with completely unacceptable and unprofessional behavior from the store manager. From the moment I walked in, she began asking me highly inappropriate, intrusive, and personal questions, including asking where I was born. We do not know each other, and such personal inquiries felt incredibly invasive and disrespectful. To make matters worse, she literally followed me step-by-step around the store, closely watching my every move. Because of this intense and suffocating pressure, I felt extremely stressed, uncomfortable, and unable to relax or enjoy my shopping experience. In the end, I was so overwhelmed that I simply had to leave the store empty-handed and upset. This level of customer service is completely incompetent and wrong. A retail environment should be a welcoming space, not a source of anxiety. Due to this awful experience, I will never return to this location. Management seriously needs to rethink how they train their staff on basic boundaries and customer respect.

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