lululemon

Reviews

• SL

  Samantha Lastone

  Sep 1, 2026
  5.0
  I went to this location for the first time with my son and what cute, convenient location for a lululemon. The store is super well maintained and cleanly. Decent selection given the size of the store. What really impressed me the most was the staff. As my son and I waited in line to for my son to pay for his items, there was this very tall, young, south asian man working the cash register by himself. There were about 3 people ahead of me and I watched as this young man made phenomenal conversation with each and everyone. Each conversation was unique to each person rather than the boring and overdone small talk 99% of retail workers make. I watched as he talked to another young man about sports, then to a senior couple about their trip to Asia and finally to a father and his young daughter about lego, even getting the daughter to "help" him place their items in a bag. I listened as every conversation he had, he seemed very well versed in, from the ins and outs of basketball (I don't know basketball very well so i have no clue what he was saying, lol), to the geography and history of east Asia and finally lego sets and he did it all with this unique sense of humour, which even made me crack a little smile while creepily eavesdropping (lol) on these conversations. Despite it being just him at the register, he didn't rush any interaction but still was very efficient at multi tasking and making each customer feel acknowledged. When we finally got to the counter, I watched as he talked to my son and I about our recent move from Edmonton, even playfully poking fun at my son for being an Oilers fan, talked about some movies and finally sent us on our way. I didn't want to interrupt their conversation but I wish I had gotten this young man's name or found the manager to say what a fine job he was doing despite being so busy. The rest of the staff were also very friendly during our visit, giving recommendations, regularly checking in on us especially this young brunette woman. Reading these reviews, I cannot believe some of these negative comments! Most of these negative reviews don't even look to be complaints specific to this location and it's employee, but rather lululemon as a company. I will definitely be shopping at this lulu exclusively, and asking for that young man and woman's name and telling their superior what an above and beyond experience they provided. 10/10
• EA

  Enne A

  Sep 1, 2026
  1.0
  I have never felt the need to leave a review like this, but the way we were treated here was completely unacceptable. There was a male employee with a beard, approximately 5'9"–5'11", whose attitude toward us was shockingly rude and disrespectful. There were four of us together, and rather than treating us with basic courtesy and professionalism, he openly displayed an extremely hostile and dismissive attitude toward all four of us. What made this experience especially disturbing was that his words and manner were not simply “unfriendly” — they were deeply insulting and humiliating. Every interaction made us feel as though we were being looked down upon and treated as if we were not worthy of basic respect. It was not an isolated misunderstanding or a bad moment; all four members of our group experienced the same disrespectful attitude from him. Customers should never have to tolerate being spoken to in a degrading or humiliating manner simply for walking into a business. Regardless of who you are, where you come from, or what you are purchasing, you deserve to be treated with basic human decency. This was one of the most uncomfortable and insulting customer-service experiences I have ever encountered. We came as a group of four and left with the exact same impression: we were not welcome there. If this is how customers are treated, I genuinely cannot recommend this place to anyone. There are plenty of businesses that understand the importance of treating customers with dignity and respect. I would strongly suggest spending your money somewhere else rather than supporting a business where customers can be treated this way. Management seriously needs to address this kind of behavior. A business cannot expect customers to return when they leave feeling insulted, humiliated, and openly looked down upon. Based on our experience, I would not recommend this place to anyone.
• ML

  Makenna Lyle

  Aug 27, 2026
  5.0
  This was my first time at the downtown location and they had a well-rounded selection of apparel to browse. I went in there with an idea of what I wanted and one of their staff members, Brock, went above and beyond to make sure I found exactly what I had in mind. He made the dread of shopping enjoyable with his apparent knowledge of the products alongside some humor!
• AE

  Azar Eftekhari

  Aug 24, 2026
  1.0
  I’m a regular Lululemon customer and shop online quite often. Many of the items I want aren’t available in-store, so I usually order different sizes online and return the ones that don’t work. Because of this, I sometimes have several items to return at once. I’ve been to this location twice for returns, and unfortunately, both times I was unhappy with the attitude of the person handling my return. Today’s experience was especially unpleasant. The staff member was not friendly or welcoming at all, and her attitude made me feel uncomfortable throughout the return. I first returned 3 items separately because the refund needed to go onto a gift card, and then returned another 10 items. I still had 2 items left, but she told me that they could not accept more than 10 returns per day. This was confusing because she had already processed 13 items for me that day. As a result, I now have to make another trip just to return the remaining two items. I understand that processing a large return may take some time, but as a regular customer who shops frequently with Lululemon, I don’t think I should be made to feel uncomfortable for making valid returns. What bothered me most was not the inconvenience, but the unfriendly and unwelcoming attitude. After having a similar experience at this location twice, I don’t plan to return to this store again. I was very disappointed with the customer service.
• HH

  Hui He

  Aug 20, 2026
  1.0
  Very disappointing experience. I had the same product issue twice. The first time, my Caucasian friend spoke with staff and the exchange was handled smoothly. The second time, when I went in myself, the manager repeatedly dismissed my explanation and insisted I must have used bleach, despite having no evidence. What concerned me most was that her position changed immediately after I questioned whether the difference in treatment could be related to race. The refund was eventually processed, but the way I was treated left a very negative impression.

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