lululemon

Reviews

• SS

  SpartanVsAlberta SpartanVsAlberta

  Sep 16, 2026
  1.0
  Dear Lululemon Customer Service, I am writing to express my concern regarding an experience I recently had at the Lululemon store at Chinook Mall. During my transaction, there was an issue caused by an error at the cash register that required the cashier to refund me the difference. What should have been a straightforward correction turned into a very lengthy process, taking approximately 40–50 minutes to resolve. During this time, the manager became involved and repeatedly asked me for my driver’s licence/ID, going back and forth several times. I cooperated throughout the process and provided the requested identification, but the repeated requests and the amount of time it took to correct a mistake that was not caused by me made the experience extremely frustrating. There was also an additional issue with having my purchase properly added to my Lululemon account as an electronic receipt. I specifically wanted the transaction and the items to be associated with my account so that I would have a record of the purchase in case I needed to return an item in the future, particularly if I happened to lose the physical receipt. Unfortunately, the manager did not appear to know how to add the transaction/items to my account or provide the electronic receipt in my account. This added further confusion and delay to an already lengthy transaction. I found it disappointing that a manager was unable to assist with what I understood to be a basic account and receipt-related request. I understand that mistakes can happen during transactions, and I appreciate that the staff ultimately worked to correct the issue. However, I do not believe a customer should have to spend nearly an hour dealing with a straightforward refund or adjustment, particularly when the issue originated at the point of sale. I would appreciate it if this matter could be reviewed, including the transaction, how the refund was handled, the repeated requests for my identification, and the difficulty I experienced trying to have the purchase properly recorded on my Lululemon account. I would also appreciate an explanation as to why my identification had to be requested repeatedly and whether there is a proper process for adding purchases to a customer’s account as an electronic receipt for future returns. I have generally had positive expectations of Lululemon, which is why this experience was particularly disappointing. I hope this feedback will be taken seriously and used to improve the customer experience and staff training at the Chinook Mall location. I look forward to hearing from you regarding this matter.
• LM

  Lisa Ma

  Aug 29, 2026
  5.0
  Robbie was super lovely and helpful with a QP issue I had, thanks so much! 🙏🫶🩷
• HZ

  Han Zhao

  Aug 19, 2026
  5.0
  Good and busy store, bought what I wanted, the staff was helpful
• SS

  Shweta Singh

  Jul 27, 2026
  5.0
  I had one of the best customer service experiences at the Chinook Centre Lululemon store yesterday. The educator who helped me was absolutely outstanding. She was incredibly kind, patient, welcoming, and genuinely caring from the moment I walked in. Even though the item I was looking for wasn’t available in the store, she went above and beyond to make sure I didn’t leave without a solution. She never made me feel rushed or judged. Instead, she took the time to help me with such warmth and professionalism. What touched me the most was how amazing she was with my children. She kept my toddler happily engaged by giving him magnetic pieces to play with at the counter, which made it so much easier for me to complete my purchase. Another team member at the cash register also stepped in to keep my very active son entertained, and I truly appreciated the teamwork and kindness they both showed. This is the kind of customer service people remember. They made me feel valued, respected, and genuinely cared for. It turned what could have been a stressful shopping trip into such a positive experience. Both of these employees deserve recognition for the exceptional service they provide. I sincerely hope they receive the appreciation they deserve because they represent Lululemon at its very best. Thank you for making my day!
• S

  -G- Scorpion

  Jul 2, 2026
  5.0
  We had a wonderful experience at the lululemon store at CF Chinook Centre in Calgary thanks to Erick and Megan. My wife and I were visiting from Nevada, United States, and both Erick and Megan made us feel very welcomed. Erick was extremely patient, friendly, and professional. He took the time to introduce different summer styles to us and clearly explained the current promotions. We originally came in because a security tag had not been removed from an item we purchased at a lululemon store in the U.S. That situation was a little frustrating, but Erick completely turned our experience around. Because of his positive attitude, patience, and excellent customer service, we felt comfortable continuing to shop at this location. Megan was also wonderful. While we were trying on different items, she helped us again and again with patience and kindness. She never made us feel rushed or like we were bothering her. Her warm and thoughtful service made us feel truly cared for, even while visiting from another country. Erick and Megan are both excellent representatives of lululemon. Good employees like them should be recognized and rewarded. Thank you both for making our visit such a pleasant and memorable experience.

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