ALO

Reviews

• ZZ

  ZK_RESELLZ

  Sep 30, 2026
  1.0
  One of the girls were so disrespectful and didn’t help me out. I told one of the staff to get me a small sweat pants and she never came.
• KS

  Kavan Shergill

  Sep 28, 2026
  1.0
  Rayna (one of the mangers) was really rude and her skills were really poor, she doesn’t really have common sense. I had to exchange the size for one of the quarter zips and she said she needed the tag with it. I told her I I’ll come back a different day to get the tag and she says yes.I went all the way back home to get it the same day and she refused to exchange the size even tho I had the tag. She also wasn’t really friendly or helpful either.
• A

  Анна Мироненко

  Aug 14, 2026
  1.0
  I am extremely disappointed with how this store handled a promotional offer. A couple of months ago, I visited the store and was specifically told at the entrance that the promotion offering a complimentary tote bag with a qualifying purchase was still active. Based on that information, I intentionally made a purchase for the required amount because I really wanted the tote bag. When I went to pay, I was told that they had unfortunately run out of bags. The staff placed me on a waitlist and assured me that they would follow up with me within two weeks so I could come back and receive the bag. I waited, and after a month I returned to follow up. I was then told by a manager that the promotion had already been discontinued and that the remaining bags had been given away during a recent busy sale period. Apparently, even though I had been placed on a waitlist and promised a follow-up, there was nothing they could do. What disappointed me even more was the lack of empathy or meaningful apology. If the promotion was no longer available, I would have expected at the very least some acknowledgment that I made my purchase specifically because I was told the promotion was active, or perhaps an alternative of comparable value. I honestly find this unacceptable, especially from such a well-known and highly regarded brand. Customers should be able to trust the information provided by store employees, and if a promotion cannot be fulfilled after a customer has made a qualifying purchase based on that information, the situation should be handled with much more care and professionalism. Unfortunately, this experience completely changed my impression of the brand. It is not about the value of a tote bag — it is about how customers are treated and whether a company stands behind what its employees promise.
• JK

  Joanna Kost

  Aug 2, 2026
  2.0
  I don’t know why anyone would shop here over lululemon. The prices are silly and the quality is terrible. The sweatshirts are straight up Bella and canvas. Zippers are terrible. I got a gift card for the store for my birthday and I can’t use it to shop online, only in store. Lame.
• MT

  Maxi Tyson

  Jun 22, 2026
  1.0
  Horrible Horrible Horrible Experience. Awful Customer Service. I had bought an item which i ended up not liking. I took it back to the store a few days later with the price tag on it. They refused to refund/exchange or anything for the product as they said there is no tag inside the item (the tag that talks about what material its made from etc). I tried to tell them that this is how the product came, and they gave me all this bs about how they double check to ensure that tags aren't missing (when I literally watch them not do any of that at time of purchase). Anyways, they refused, their supervisor refused, and apparently they have no manager in store for any time in the near future... lol... wth... Anyways I contacted online customer service and they are no better either, spewing the same garbage. They said they will take it into consideration and get back to me... i highly doubt any changes... This will be the last time I step foot in this store, as well, as shop ALO... To anyone reading this, remember one thing, sales will also have a smile on their face to make a sale... its in the times of issues where there true colors are shown. Look at the reviews of this location... do yourself a favor and don't even bother going inside.

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