The Shoe Company

Reviews

• TR

  Tasleem Rajwani

  Dec 19, 2025
  5.0
  Thank you so much, Anshu, for your friendly and helpful service yesterday. I was feeling so overwhelmed and very tired, and the other associates seemed busy. But you stopped to really take the time to answer my questions, find me some great options for comfortable runners that I didn't see prior, and I walked out of the store feeling very grateful. Right up until I was up at the cash desk and was heading out of the store, you were very attentive and welcoming. I appreciate your patience, and I wanted you to know it made a huge difference to my day. Thanks for making shoe shopping feel quicker and easier than it has for me prior.
• ED

  e dungey

  Dec 9, 2025
  3.0
  Good shoe store
• SS

  SMarin

  Sep 29, 2025
  5.0
  We bought multiple pairs of shoes a few days ago. My mom called in and got a pair of shoes put on hold. Although it did not show the size was in stock, the lady checked the back for her and found the last pair our size and colour ready for us to pick up the next day. The staff handled our situation well with an error my mom and I made with an online purchase. Kind and accommodating staff, will buy from them again!
• NY

  Nasim Yousefi

  Sep 7, 2025
  1.0
  Terrible experience, very disrespectful service. Just avoid this place. I bought two pairs of shoes and asked clearly about the return policy before purchasing. They told me I had 60 days. After just 10 days, I went back because I realized I didn’t really need them. The so-called manager refused my return, claiming there were “rocks under the shoes.” That was ridiculous . The shoes were never even opened after purchase. I even asked if he could at least give me store credit or let me exchange for another size, but he just stayed calm and repeated “sorry.” It felt like he was trained to avoid responsibility while keeping customers’ money. The most shocking part? When I left the shoes on the counter and stepped outside for a minute, out of frustration I came back to take my boxes and leave with them. I see he had already labeled them to put back on the shelf for resale while still refusing to take them back! This was extremely disrespectful and frustrating. Everything is overpriced here, and their so-called “return policy” is just a trick to turn customers down. Very shameful behavior for a business in Park Royal. Avoid this place. you’ll regret spending a dollar here.
• NG

  nooshin ghanbari

  Aug 6, 2025
  1.0
  I visited your store on Wednesday at 5:20 PM, looking for a specific shoe in a different size. Unfortunately, I had a very disappointing customer service experience. Two staff members ignored me completely, and the one person who finally responded — an Indian gentleman — told me dismissively, “It is what it is,” when I asked about checking online stock. When I insisted, he said “one minute,” but then went to take out the garbage and left the store with us still waiting. The store was still open and not closing until 7 PM, but I felt completely disregarded. Is this really what you call customer service?

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