Business Details
About
Watch StoreWatch Repair Service
Lugaro Jewellers, a premier Diamond Jewellery & Swiss Watch Company is an Official Rolex Retailer and an Official Tudor Retailer in Downtown Victoria. We specialize in timeless Diamond Engagement Ring designs handcrafted & certified in Canada. Lugaro is an authorized retailer of Rolex, IWC, Tudor, Omega, Tag Heuer, Longines, Rado, Mido & Tissot. We invite you to visit us at Park Royal South, Metropolis at Metrotown, and Downtown Victoria.
Location
Lugaro Jewellers - Official Rolex Retailer
1102, Government Street, Victoria, BC
V8W 1Y2, Canada
Hours
Reviews
4.9
239 reviews
5 stars
225
4 stars
4
3 stars3
2 stars3
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional service, knowledge, and willingness to assist, with specific mentions of employees like Fernando, Krikor, and Adam.
Product Selection
The store offers a wide variety of luxury watches and jewelry, with many customers expressing satisfaction with the selection available.
Store Experience
The shopping environment is described as welcoming and pleasant, with many customers appreciating the no-pressure sales approach and the overall atmosphere of the store.
Repair Services
Customers have reported positive experiences with repair services, highlighting the staff's expertise and efficiency in handling watch repairs and adjustments.
Communication
The business is noted for its excellent communication, keeping customers informed about orders and repairs, which enhances the overall customer experience.
- JBJeanette BergmanOct 25, 20255.0I would highly recommend the store. The service was excellent. The cross with diamonds that I purchased I am 100% happy. I even returned to the store, a couple of times to ask questions about the cross, and they reassured me that I can wear a daily swim with it with no problem. I feel that they were honest and helped me feel great about my purchase. God bless them from Jeanette Bergman
- GHGreg HunterOct 13, 20255.0Absolutely fantastic store and people. I had the pleasure of dealing with Krikor. Great varied selection of watches and jewelry for all budgets. A must visit when in Victoria for that something special.
- RFRuben FaasseSep 14, 20255.0Just showed up 11am Sunday waited 10 minutes nobody’s there, idk if the google hours are wrong, good waist of a 45 minute drive to pick up our jewelry.
- PBPeter B.Aug 16, 20255.0I want to thank Krikor and the team at Lugaro for their assistance in securing a difficult-to-obtain watch I'd had my eye on for many years. After over a decade of selection and rumination and about three years of serious search, I was delighted to be able to support my local authorized retailer in making this purchase. It was a pleasure meeting and getting to know the staff over the last few years and I look forward to popping in when I'm in the area to say hello. I want to thank Krikor for the consistently respectful and forthright treatment I received throughout this process.
- MNMadison NortonAug 8, 20255.0Had the best experience working with Fernando on my last visit to the store - huge thank you for his help. My wife’s watch needed an extra link added to the band and Fernando personally installed it himself in just a few minutes. He then spent another half hour chatting with me about watches, trying on some new models and sharing his knowledge. He never made the visit feel rushed - genuinely cares about his clients. Highly recommend seeing him for your watch service and new purchases.
Frequently Asked Questions About Lugaro Jewellers - Official Rolex Retailer
What are the store hours for Lugaro Jewellers on weekdays?
Lugaro Jewellers is open from 11:00 AM to 4:00 PM Monday to Friday.
Does Lugaro Jewellers offer in-store pickup services?
Yes, Lugaro Jewellers provides in-store pickup services.
Which brands of watches can I find at Lugaro Jewellers?
Lugaro Jewellers carries brands including Rolex, Tudor, Longines, OMEGA, Canadian Diamonds, De Beers, Tissot, Tag Heuer, and Hamilton.
Where is Lugaro Jewellers located?
Lugaro Jewellers is located at 1102 Government Street, Downtown Victoria, BC, Canada, postal code V8W 1Y2.
What types of products does Lugaro Jewellers sell?
They specialize in jewellery, watches, gemstones, and luxury gifts.
What languages are spoken at Lugaro Jewellers?
Their staff speaks English, Spanish, Mandarin, Armenian, and Russian.
Does Lugaro Jewellers provide watch and jewellery repair services?
Yes, they offer both watch repair and jewellery repair services.
What payment methods are accepted at Lugaro Jewellers?
They accept American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, financing options, Mastercard, and Visa.
What nearby places can I visit after shopping at Lugaro Jewellers?
Nearby, you can visit Bard & Banker or Penny Farthing Pub for drinks, Munro's Books for some reading, or Murchie's Fine Tea and Coffee for a cafe experience.
Are there nearby services that could complement a visit to Lugaro Jewellers?
Yes, nearby you can find UC Life Chiropractic Centre for health services, Lyons Law for legal assistance, and the British Columbia Service BC for community services.