DSW Designer Shoe Warehouse

Reviews

• AL

  Amyl Lee

  Feb 4, 2026
  1.0
  Im assuming the manager (middle aged woman) is incredibly rude. Would not shop here again
• IC

  Ildiko C

  Jan 18, 2026
  5.0
  Young gentleman with long hair, Chris, I believe was his name. He was so very polite and very helpful to my son. Great shopping experience because of Chris!
• KK

  Kara Kirkpatrick

  Jan 10, 2026
  1.0
  We bought shoes here for my son three months ago and they have fallen apart. When I brought in the shoes to return, as it appears to be a manufacturing issue, the staff were unwilling to help. No reason provided as to why they couldn't. No customer service.
• CK

  Cherryle Kereiff

  Dec 14, 2025
  5.0
  Was in the DSW store in Saanich just after noon today. Oh my goodness such fantastic service. The young man was the assistant manager (I didn’t get his name). He was very knowledgeable and courteous. He was able to give me several options for size 15 mens. I will definitely be back.
• DW

  Douglas Walker

  Oct 19, 2025
  2.0
  Pretty good selection of shoes but they have removed one shoe from half of the boxes so you need to ask them to go and get the other shoe to try it on, the problem is if it's busy you need to wait for someone to get to you, and in our case they seemed unsure of where to find the other shoe. Finally, when went to pay, the first thing they did was ask for my phone number. I don't give out my phone number to buy shoes, but they really pressed me for it and promised there would be no spam calls. They said they "needed it to create an account for me so that I could return the shoes if there was a problem with them". Really, my receipt isn't good enough if there is a problem? I grudgingly gave my phone number just to get out of there with my shoes, and then they asked for my email address. No, no way. I refused and again they insisted they needed it for my account. I don't need a bloody account to buy shoes! I don't want to give you my phone number and email address because these days of course you sell those things to data brokers. I refused 4 times before they then took my money for the shoes. So suddenly this information they "must have" suddenly wasn't necessary. What they hell are you guys doing asking for email addresses and phone numbers, and pressing so hard for it in the line up? You sell shoes, keep it simple.