Aerie

Reviews

• EM

  Ellie Maks

  Jan 2, 2026
  1.0
  Had a very uncomfortable and unfortunate situation while shopping for leggings. First of all, no staff member offered any help. When I asked for help finding a pair of leggings I was told “they are all around the store - just look around” and after finding a pair I liked I asked if they had any size large left in stock, rather than looking or just saying no I was told “we are mostly just catering to size XS and S right now” I ended up needing to look through the overstock drawer myself to find my size in the colour I wanted. Only bought the leggings because they were 40% off , but when I went to pay they rung up $10 more than the tag stated and the cashier was clearly annoyed that I pointed that discrepancy out. I’m not from here, and I am disappointed in the service i received from a company that preaches body positivity. Will not be visiting this location again.
• KH

  Kayla Harris

  Nov 22, 2025
  1.0
  Ordered clothing online and it ended up being too big, no biggie. Called the store to see if they have the size I required and the girl on the phone put me on hold and told me they did not have it. My intention was to come into the store and do a straight size exchange. I reordered the size I needed online at home as I was told I would not be able to order the right size from the store and have to do it on my phone. So I did, and brought the bigger sized item to the store to return while I wait for the right size I just ordered online in the mail. As I arrive to the store and return it I mentioned the price difference from the past week as it went up significantly and was told they could price match if I had bought here. I told the associate I was told I was unable to do that as it wasn’t in stock and was told to order on my phone as there was nothing they could do. Frustrated but understanding I returned the item and figured I should do a quick check in the store for the size I need. As I walk over to the pile the size I needed was the first one in the pile (so obviously the girl on the phone didn’t look that hard) I bring the sweater to the counter and show that it was in store and I’ve now spent over $20 and shipping on something I was able to exchange from the beginning and is why I called the store in advance of coming to avoid having to pay shipping and the inflated price when all I needed was a smaller size. The manager told me to call customer service as I should be able to cancel the order I placed online but after this entire ordeal spending over 20 minutes trying to sort this out I couldn’t cancel the order because it was 8 minutes past the cancellation time. The enployees should zero remorse and clearly are unable to do their jobs properly as I was on hold for a long time as she searched and claimed no XXS existed yet it was the first one in the pile… don’t bother going in store here. Just order online and pay the shipping. The headache of the workers at this location just is not worth it.
• SN

  Shannon Naylor

  May 25, 2024
  5.0
  Super impressed with the customer service at Aerie Mayfair. I took a defective tank top (completely came apart from the seam by the neck) I bought in and they replaced it for me, no questions asked. I truly appreciate a brand who stands behind their product! Thank you!

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