lululemon

Reviews

• SS

  Shae

  6 days ago
  1.0
  Prices higher than ever and quality is worse than ever! Will be going anywhere else next time. You must have to be “invited” to review items because I can’t find a way to write one on the website. HOWEVER when I filter for lowest ratings, so many people experiencing the exact same issues as me- uncomfortable, riding up, material is no good. This is not it, and I’m sorry I gave them another chance, the good quality days are gone.
• DM

  Dr Mahi Mohammadi

  Mar 2, 2026
  5.0
  I honestly don’t even know how many Lululemon pieces I have, I usually order online, but this location is my absolute favourite when I want to shop in person. The staff are incredibly friendly and welcoming, and they always have everything you need to try on or purchase. Keep shining, Lululemon! ✨
• GB

  Gracy Baek

  Feb 15, 2026
  2.0
  not much to see and shop. didn't have what i saw online.. although this is the biggest store in vancouver. the employees at the fitting room were not friendly as well; not planning to visit again
• LF

  Lynn F

  Feb 12, 2026
  1.0
  I came in to return an item I had previously exchanged and I had the receipt with me. At first they couldn’t find the payment and tried to offer me a gift card instead. After some time they found the transaction and saw part was paid with a gift card and part with Visa, but I was still questioned about which card I used even though I could clearly see the charge. In the end they said it was probably Apple Pay. It shouldn’t be this difficult to return something, especially with a receipt. The whole experience felt unnecessarily stressful and poorly handled.
• OT

  OMUR TASkin

  Feb 3, 2026
  1.0
  LULULEMON QUALITY DILEMMA CANADIAN COMPANY WITH 3rd World country quality vision, cant even investigate the claim w due diligence! To reiterate: I purchased two pairs of pull-on pants a year ago but used them for the first time on my recent trip, at which point I removed the tags. I immediately noticed that the waistband elasticity was completely loose compared to my other Lululemon pull-on pants. Upon returning home, I brought them to the store with the tags, acknowledging that while I was one month beyond the return policy, the pants were brand new and never worn. I also brought my other models to demonstrate that they remain in excellent condition despite extensive use. The store staff cited a one-year policy—whether the item was unused or not—and refused the return, directing me to contact the quality department. Despite the tags, one of them is still an unused tag attached.. I THINK LULULEMON WAS ASSUMING THE CUSTOMERS USING ITEMS WITH TAGS FOR A YEAR OR COLLECTING THEM???!!! I received their reply citing a 1-year policy, and due to the use, the band elasticity might become loose without reading my claim or paying attention to it. Quality is the DNA of customer service and requires genuine customer respect and due diligence in investigating claims. At a minimum, customer service representatives should thoroughly read and consider the evidence presented before issuing standard policy responses. WHILE I APPRECIATE THE STRUCTURED PROCESS IN PLACE, THE RESPONSE I RECEIVED REVEALED A CONCERNING GAP IN CUSTOMER SERVICE QUALITY. THE REPLY DEMONSTRATED THAT MY DETAILED CLAIM—COMPLETE WITH PHYSICAL EVIDENCE AND COMPARATIVE EXAMPLES—HAD NOT BEEN CAREFULLY REVIEWED BEFORE A STANDARD POLICY RESPONSE WAS ISSUED. THIS EXPERIENCE HIGHLIGHTS A CRITICAL FAILURE IN CUSTOMER SERVICE: WHEN REPRESENTATIVES DEFAULT TO TEMPLATE RESPONSES WITHOUT ENGAGING WITH THE SPECIFIC FACTS PRESENTED, THEY UNDERMINE BOTH THE CUSTOMER RELATIONSHIP AND THE BRAND’S COMMITMENT TO QUALITY. EFFECTIVE CUSTOMER SERVICE REQUIRES MORE THAN PROCESS COMPLIANCE; IT DEMANDS GENUINE ATTENTION TO INDIVIDUAL CIRCUMSTANCES. Below is my reply to their quality department: (I hope they can read and understand through a customer vision): Thank you for your response. I would like to clarify my concern, as I believe there may have been a misunderstanding in how my claim was interpreted. 1. I acknowledge that the items were purchased approximately 13 months ago. 2. However, they were used for the first time only 2–3 weeks ago, at which point I noticed that the elastic waistband had no functional elasticity. 3. I brought the black pair with tags still attached, and the navy pair with original tags as well, to demonstrate that the items were effectively unused. 4. I also presented other pull-on pants of different styles that I have worn regularly for months, to show that normal use has not resulted in similar wear or loss of elasticity. Given that this specific model has since been discontinued, this suggests a potential quality issue rather than wear-related degradation. My concern was not the elapsed time since purchase, but that first use revealed a defect that would not be apparent without physically testing the elasticity. As noted in my original claim, this issue cannot be accurately assessed from photographs alone, as elasticity must be evaluated by handling and wear testing. The conclusion of “due to use” does not align with the condition of the items presented, which were unused and still tagged. I am disappointed that my initial explanation does not appear to have been fully considered. As someone working in quality-driven environments, I place strong value on understanding the customer experience before determining root cause. I appreciate your reconsideration of this matter. You may revise the photos with tags time-stamped in my review. Thank you for your time and attention.

Frequently Asked Questions About lululemon