Went to buy the Helly Hansen Stockholm backpack for use as a personal item for traveling. I used it for the first time and the advertised dimensions were slightly different and it didnt qualify as personal item. I brought it in for an exchange as the receipt said it was 30 day return and online said it was hassle free exchanges if you are unsatisfied.
I brought it in and they said since I used it once I couldnt return it. They referenced there was a sparkle on the outside (which was easily wiped off in front of the store).
I said I was ok with a restock fee or an exchange for a smaller bag and they said no. They declined any form of exchange or return.
I told them they lost a customer. I was going to buy a new jacket that day as well. I only asked to follow the return policy that was on the website and the receipt.
CS
Cam Smith
Oct 17, 2025
2.0
Couldn't find one jacket, or vest to purchase that was affordable.
Some prices are well over $750.00.
You need a bank loan to shop there.
Won't be going back.
SW
susan watterson
Jul 6, 2025
5.0
Great personnel and love the clothes
MM
Michelle
Jul 5, 2025
5.0
Came for Khatsahlano 2025 and had an amazing time at Helly Hanson’s stall! They had set up a really fun game and the swag they had was hands down the best. My bf and I got two keychains, a metal spork, and a small first aid kit. Really appreciate Sarah and Cyn’s effort and energy, definitely brought the community closer together!!
Frequently Asked Questions About Helly Hansen Vancouver
What are the operating hours of Helly Hansen Vancouver on weekdays?
Helly Hansen Vancouver is open from 10:00 AM to 7:00 PM Monday through Friday.
Is Helly Hansen Vancouver open on weekends?
Yes, it is open Saturdays from 10:00 AM to 7:00 PM and Sundays from 11:00 AM to 6:00 PM.
Where is Helly Hansen Vancouver located?
The store is located at 2231 West 4th Avenue, Vancouver, BC, V6K 1N9, Canada.
What type of products can I find at Helly Hansen Vancouver?
Helly Hansen Vancouver is an outdoor clothing and equipment shop specializing in clothing for outdoor activities.
Does Helly Hansen Vancouver have a website for more information?
Yes, you can visit their website at http://hellyhansen.com for more details and store locations.
Are there any nearby banks or ATMs around Helly Hansen Vancouver?
Yes, The Exchange Network ATM and Vancity credit union are nearby, offering convenient banking services when you visit the area.
What nearby stores can I visit along with Helly Hansen Vancouver for clothing and footwear?
Nearby stores include Adidas Canada, Vans, Gravity Pope, Exposure Clothing, Judith & Charles, and Kit and Ace, offering a variety of sporting goods, shoes, and clothing options.
Are there wellness or health services near Helly Hansen Vancouver?
Yes, there are several nearby such as Dr. Alexina Mehta (chiropractor), West 4th Physiotherapy, Radiate Wellness, and La Vita Dental Centre.
What dining options are available near Helly Hansen Vancouver?
Nearby dining options include DAVIDsTEA and Simpatico Ristorante, which offers Greek and Italian cuisine.
How can nearby locations like The Movement Studio Pilates and Spectus Eyewear enhance my visit to Helly Hansen Vancouver?
After shopping at Helly Hansen, you can visit The Movement Studio Pilates for fitness activities or stop by Spectus Eyewear for optician services, making it convenient to combine wellness and shopping in one trip.