Incompetent employee told me there is an item available and they would hold it for me and I came all the way out from North Vancouver to the store for them to tell me there is nothing. Pretty disappointed as I was trying to complete my raingear set as my pants wore out. They even told me they were holding it in my name
JP
JT PC
Dec 6, 2025
5.0
I didn't end up buying anything, but was there trying to find a winter jacket after looking at some options online. The store is really clean and they have great customer service. I was helped by a guy with salt and pepper hair who directed me to a few options after telling him what I was looking for. He was helpful and seemed to know the products. The other staff there seem pretty chill but at the same time attentive and happy to help. I would totally recommend this location.
JG
Justin Graham
Nov 29, 2025
3.0
I was hopeful for education on products from the staff at the store... however I was left to my own devices to look up via QR code. I left without purchasing as a result.
TM
Thomas Murphy
Nov 11, 2025
1.0
Went to buy the Helly Hansen Stockholm backpack for use as a personal item for traveling. I used it for the first time and the advertised dimensions were slightly different and it didnt qualify as personal item. I brought it in for an exchange as the receipt said it was 30 day return and online said it was hassle free exchanges if you are unsatisfied.
I brought it in and they said since I used it once I couldnt return it. They referenced there was a sparkle on the outside (which was easily wiped off in front of the store).
I said I was ok with a restock fee or an exchange for a smaller bag and they said no. They declined any form of exchange or return.
I told them they lost a customer. I was going to buy a new jacket that day as well. I only asked to follow the return policy that was on the website and the receipt.
Frequently Asked Questions About Helly Hansen Vancouver
What are the operating hours of Helly Hansen Vancouver on weekdays?
Helly Hansen Vancouver is open from 10:00 AM to 7:00 PM Monday through Friday.
Is Helly Hansen Vancouver open on weekends?
Yes, it is open Saturdays from 10:00 AM to 7:00 PM and Sundays from 11:00 AM to 6:00 PM.
Where is Helly Hansen Vancouver located?
The store is located at 2231 West 4th Avenue, Vancouver, BC, V6K 1N9, Canada.
What type of products can I find at Helly Hansen Vancouver?
Helly Hansen Vancouver is an outdoor clothing and equipment shop specializing in clothing for outdoor activities.
Does Helly Hansen Vancouver have a website for more information?
Yes, you can visit their website at http://hellyhansen.com for more details and store locations.
Are there any nearby banks or ATMs around Helly Hansen Vancouver?
Yes, The Exchange Network ATM and Vancity credit union are nearby, offering convenient banking services when you visit the area.
What nearby stores can I visit along with Helly Hansen Vancouver for clothing and footwear?
Nearby stores include Adidas Canada, Vans, Gravity Pope, Exposure Clothing, Judith & Charles, and Kit and Ace, offering a variety of sporting goods, shoes, and clothing options.
Are there wellness or health services near Helly Hansen Vancouver?
Yes, there are several nearby such as Dr. Alexina Mehta (chiropractor), West 4th Physiotherapy, Radiate Wellness, and La Vita Dental Centre.
What dining options are available near Helly Hansen Vancouver?
Nearby dining options include DAVIDsTEA and Simpatico Ristorante, which offers Greek and Italian cuisine.
How can nearby locations like The Movement Studio Pilates and Spectus Eyewear enhance my visit to Helly Hansen Vancouver?
After shopping at Helly Hansen, you can visit The Movement Studio Pilates for fitness activities or stop by Spectus Eyewear for optician services, making it convenient to combine wellness and shopping in one trip.