Extremely unprofessional and unwelcoming.
Arrogant, dismissive staff behaviour that does not align with the standards of a luxury brand.
CL
C L
Jan 27, 2026
5.0
Imagine my excitement to see a Chanel in the mall. Has been dreaming to get my hands on a hobo but could never find a perfect piece.
There was a long queue to go into the store. Spent a long time waiting but the most frustrating was seeing people who arrived later welcomed into the store without explanation to us queueing folks.
After what seems like forever, we were finally ushered in by a Filipino saleslady. By then my hype had dropped to nil, my daughters tired and cranky and it didn't help that the store was so crowded. We almost turned to leave but the friendly saleslady, her name was Laiza, sensed our low energy level immediately offered seats then brought the newest designs. She was a breath of fresh air, call it salesman's intuition - the items she selected were eye-catching and the best part, she was so quick. When we complimented her, she mentioned that she once worked in Singapore, wow!
I did get a hobo in the end which was the one available locally that I never thought I would get. Even my two daughters enjoyed chatting with Laiza and we made off with some great local tips. Although the initial experience left a bad taste, Laiza's wonderful energy and attention to detail made a huge difference to the day. Would highly recommend her if you are in town looking for a Chanel.
JC
John Cheeks
Dec 15, 2025
1.0
Bring beer 🍺🤙 No beer served here
DH
Dayan Habibi
Nov 30, 2025
1.0
Extremely disappointing service from the girl in the sunglasses section ! Very rude behavior.
AZ
azadeh zamani
Nov 15, 2025
5.0
Narges was really friendly and helpful, had the best experience in Chanel. Thank you
What products does CHANEL offer at its Vancouver boutique?
CHANEL offers ready-to-wear clothing, leather goods, shoes, accessories, watches, high jewelry, fragrances, and beauty products at their Vancouver location.
Where is the CHANEL boutique located in Vancouver?
The CHANEL boutique is located on the Ground Floor of Holt Renfrew at 737 Dunsmuir Street, Vancouver, BC V7Y 1E4, Canada.
What are the regular opening hours for CHANEL in Vancouver?
CHANEL is open Monday to Wednesday from 10:00 to 19:00, Thursday and Friday from 10:00 to 21:00, Saturday from 10:00 to 20:00, and Sunday from 11:00 to 19:00.
Is CHANEL Vancouver accessible for wheelchair users?
Yes, CHANEL Vancouver has a wheelchair-accessible entrance to accommodate customers with mobility needs.
Is CHANEL Vancouver open on holidays?
CHANEL is closed on December 25th but open on January 1st from 11:00 to 18:00.
How can I contact the CHANEL Vancouver boutique?
You can reach CHANEL Vancouver by phone at +1 604-682-0522 or visit their website at https://www.chanel.com/ca-fr/mode/services/boutique-vancouver/.
Which nearby luxury brands can I visit when shopping at CHANEL in Holt Renfrew?
Nearby luxury brands include Louis Vuitton, Fendi, Valentino, Christian Louboutin, Prada, Burberry, and Tiffany & Co., all located within or near Holt Renfrew.
Are there any nearby places to relax or dine after shopping at CHANEL?
What other fashion boutiques are close to CHANEL at Holt Renfrew?
Nearby fashion boutiques include Brunello Cucinelli, Miu Miu, Bottega Veneta, Moncler, and BALENCIAGA, offering a variety of men's and women's clothing and accessories.
Can I explore multiple luxury stores conveniently when visiting CHANEL in Vancouver?
Yes, CHANEL is located within Holt Renfrew, where you can conveniently explore several luxury stores such as Louis Vuitton, Fendi, Burberry, and others all under one roof.
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