Overall, customer service experiences varied significantly; while many customers praised the staff for being friendly, knowledgeable, and helpful, others reported rude or dismissive behavior.
Product Quality
Feedback on product quality was mixed; some customers appreciated the warmth and comfort of the jackets, while others criticized the quality and durability, citing issues like down leakage and inadequate warmth.
Shopping Experience
Many customers enjoyed their shopping experience, highlighting the welcoming atmosphere and attentive staff, although some reported long wait times and crowded conditions.
Returns and Warranty Issues
Several customers expressed frustration with the returns process and warranty claims, feeling that the service did not meet expectations for a premium brand.
Staff Knowledge
While many reviews praised staff for their product knowledge and ability to assist customers in finding the right items, there were instances where customers felt ignored or inadequately assisted.
RD
Rob DS
5 days ago
5.0
Shiya did a great job! She had me try on 4 or 5 jackets before I decided which model/style was best for me, the last one! Thanks!!!
JH
Jeremiah Hunter
6 days ago
5.0
I've come here twice, twelve months apart. Incredibly helpful staff. They can ship around the country (very helpful on saving sales tax). Service is immediate and they're all very knowledgeable.
EE
Eric
6 days ago
5.0
Carmen was wonderful. She was professional and was able to help me select a jacket to my liking. I disliked the initial jacket (lodge hoody) I bought and I brought it in for an exchange. She was able to get the exchanged processed instantly and took me around to see what other jackets suited my needs. She knew what I liked and had a great attitude, not once did she get annoyed that I kept requesting for different sizes/colours to try on. Overall, amazing service and I will be back if I need another jacket.
YY
Y
Nov 3, 2025
5.0
I can’t say nice enough things about the team at this location. A big thank you to Sophia, Christine, and Layton for taking such great care of us. They pulled products we didn’t think to see but fell in love with, brought up products from their warehouse downstairs, and modeled jackets for sizing we were purchasing as gifts. 10/10 shopping experience.
QB
Qrysi Bright
Oct 31, 2025
1.0
The employees are snobby. I know the prices, but I went in to check the quality and sizing before I made a purchase. As I was browsing the store, the workers were whispering about how I couldnt afford to shop there so I left. That was my first and only impression of the company. Id rather spend my money someplace that doesnt insult their customers
Frequently Asked Questions About Canada Goose Vancouver
What are the regular opening hours of Canada Goose Vancouver?
Canada Goose Vancouver is open from 10 AM to 7 PM Monday to Wednesday, 10 AM to 9 PM on Thursday and Friday, 10 AM to 8 PM on Saturday, and 11 AM to 7 PM on Sunday.
Does Canada Goose Vancouver offer virtual or in-store appointment hours?
Yes, virtual and in-store appointments are available Monday to Thursday from 11 AM to 4 PM.
Where is Canada Goose Vancouver located?
Canada Goose Vancouver is located at 701 W Georgia St, Unit G031, Vancouver, BC, V7Y 1G5, Canada.
What payment methods are accepted at Canada Goose Vancouver?
Canada Goose Vancouver accepts American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Canada Goose Vancouver have wheelchair accessible entrances?
Yes, the store has a wheelchair accessible entrance.
Can customers pick up their orders in-store at Canada Goose Vancouver?
No, in-store pickup is not available at Canada Goose Vancouver.
Which nearby retail stores are close to Canada Goose Vancouver?
Nearby retail stores include Pandora Jewellery, Ray-Ban, and Banana Republic, which customers might visit for complementary shopping experiences.
Are there any nearby financial services near Canada Goose Vancouver for customer convenience?
Yes, several financial service providers such as Kuzyk Private Wealth, Mann Team Wealth Management - Canaccord Genuity Wealth Management, and Waddington Wealth Management Group are nearby, offering easy access to financial advising.
Is there a nearby bicycle shop for customers who bike to Canada Goose Vancouver?
Yes, NO-BOundaries bicycle shop is nearby, providing options for bicycle-related needs.
How can visiting nearby attractions benefit someone coming to Canada Goose Vancouver?
Visitors can enjoy nearby shops like Pandora Jewellery and Banana Republic before or after shopping at Canada Goose Vancouver, enhancing their overall shopping experience in the area.