ALO

Reviews

• GB

  Gracy Baek

  Feb 16, 2026
  4.0
  this american brand has more variety of clothes than lululemon ironically
• YS

  Yevheniia Stadnikova

  Feb 14, 2026
  5.0
  I placed an order online, but the item I received was in the wrong size. I contacted customer support, and within just two days they sent me the correct item. For the second item I purchased, I later realized I needed a smaller size. The correct size was available in the store, but after reading many negative reviews, I went there feeling quite disappointed and not expecting a positive outcome. However, not only did the staff accept my return, they also exchanged the item for the size I needed. Overall, I am completely satisfied with the customer service — both online and in-store. Special thanks to Lia, who resolved my issue quickly and effortlessly.❤️
• CL

  Carol L

  Feb 6, 2026
  1.0
  ALO’s customer service is seriously lacking. I have been charged for a promotional tote and even after having messaged with several agents and promised an email in resolution I am still waiting for a response. Do not be fooled by the promotional tote. You will be charged for it.
• HA

  hedyeh pour aliakbar

  Jan 26, 2026
  1.0
  A friend of mine bought me a gift and had to return it since it wasn’t the right size , went there today at around 4:30 the cashier had attitude without any reason the purchase was under 30 days and products were completely unused , don’t see any reason for that. Very unprofessional
• DD

  DD

  Jan 16, 2026
  2.0
  Only giving two stars because the second time I went the staff was a bit more helpful otherwise def one star for this location. My husband ordered me a few things off the website but I wanted to change the sizes. So I went in after Christmas. I walk in and ask for help with sizes. The girl right in the front tells me she can’t help me because she is not allowed to move from her assigned posting. She didn’t even bother to call someone. Also I have never heard of this and is beyond lazy, if you ask me.So I walk around and eventually find someone and she’s iffy with answering my questions and says they don’t have sizes but I should go talk to the front desk. So at this point I’m getting annoyed as I’ve already talked to 3 people now. Like for the price they charge for the merchandise the service was absolutely terrible. I eventually tried on a different colour in my size and then ordered online. The stuff is cute don't get me wrong but I don’t think it’s worth the price. My one sweater is already pilling. Also if you get a gift card in store, you can’t use it online, it can only be used in store. Just thought that was a bit odd.