My gf and I went to Celine today as she had to exchange a belt. The manager helped us. She was quite knowledgeable of all the products and the exchange was seamless. To boot, this location is STUNNING PERIOD!
MY
M. Yao
Aug 25, 2024
1.0
I visited the store and purchased a pair of sunglasses on August 11 at 6:30pm ish. The entire transaction was completed within five minutes. However, the associate assisting me automatically provided a bag without asking if I needed one and charged me $0.25. While the amount is negligible, I later realized I didn’t need the bag and decided to request a refund.
Upon returning to the store to kindly request the refund, the associate seemed surprised that I had come back for this reason and responded with a noticeable attitude behind the cashier.
The manager, initially somewhat dismissive, mentioned that in grocery stores, customers pay for bags. I explained that I did NOT get the questions asked from the sales for getting the bag, which would have avoided the charge. The associate heard and appeared ready to respond with some negative attitude but the manager intervened.
Overall, I feel that the associate did not exhibit the level of professionalism expected in a high-end luxury retail environment, and now I know I would HAVE TO ask not to have the bag cause the sales are assuming you will buy the bag and automatically charge you $0.25. LOL.
CL
Crissie Lee
Jun 5, 2024
5.0
Lisa is so sweet and very helpful with me and my husband!!! Thank you so much!
IL
Irene Li
Apr 1, 2023
1.0
I was trying a pair of heels and wanted to ask for help. There was a lady told me to wait for a second, but she passed me two to three times without talking to me. While I was waiting on the sofa, another customer came in with a bag that they wanted to return, the lady served them right away. Hope Celine improve their customer service. This was so disappointing.
Frequently Asked Questions About CELINE VANCOUVER HOLT RENFREW
What types of products does CELINE VANCOUVER HOLT RENFREW offer?
CELINE VANCOUVER HOLT RENFREW offers luxury leather goods, ready-to-wear fashion, and perfumes for both women and men.
Where is CELINE VANCOUVER HOLT RENFREW located?
The store is located at 737 Dunsmuir St, Vancouver, BC, V7Y 1E4, Canada.
What are the store hours for CELINE VANCOUVER HOLT RENFREW?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 7:00 PM.
Does CELINE VANCOUVER HOLT RENFREW offer in-store pickup?
Yes, in-store pickup service is available at CELINE VANCOUVER HOLT RENFREW.
Is the store accessible for wheelchair users?
Yes, the store has a wheelchair accessible elevator for its customers.
What payment methods are accepted at CELINE VANCOUVER HOLT RENFREW?
Customers can pay using debit cards at this store.
How can I contact CELINE VANCOUVER HOLT RENFREW via email?
You can reach the store by email at CELINE_VANCOUVER.HR_LG@ca.celine.ca or store.vancouver.holtrenfrewlg@celine.com.
Does CELINE VANCOUVER HOLT RENFREW have a social media presence?
Yes, they have a Facebook page at https://www.facebook.com/684018458729734 and a TikTok account at https://www.tiktok.com/@celine.
Are there any notable places near CELINE VANCOUVER HOLT RENFREW where I can eat?
Yes, Vina Vietnamese Gourmet, a Vietnamese restaurant, is located nearby and is a great option for dining before or after your visit to CELINE.
Can I visit other fashion or accessory stores near CELINE VANCOUVER HOLT RENFREW?
Yes, Christian Louboutin, a shoe and women's clothing store, is nearby and offers additional fashion accessories to explore.
Are there any services nearby that may complement a visit to CELINE VANCOUVER HOLT RENFREW?
Vancouver Car Detailing, an auto detailing and car wash service, is near the store and could be convenient if you want your vehicle cleaned while shopping.