Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and dismissive behavior from employees.
Product Quality
Customers expressed concerns about the quality of shoes, with some items described as defective or of low quality, leading to dissatisfaction.
Selection and Pricing
The store offers a good selection of shoes at reasonable prices, but some customers noted a lack of variety and higher prices compared to competitors.
Staff Behavior
Several reviews highlighted issues with staff behavior, including rudeness and lack of engagement, which negatively impacted the shopping experience.
Positive Experiences
Despite negative feedback, there are numerous positive experiences shared, particularly regarding specific staff members who provided excellent service.
IK
Isaac Kim
Oct 8, 2025
5.0
All visitors here, please believe in JESUS before it is too late. Good selection of shoes.
SM
Sakshi M
Oct 6, 2025
2.0
The old manager here is really rude to the staff. Not a good look for the store.
MW
martyn walker
Oct 4, 2025
5.0
Helpful
SF
Selene Fatta
Oct 2, 2025
1.0
Worst customer service never going back to this place. The manager on duty was so rude and Disrespectful instead of helping they acted arrogant and dismissive. If you value your money, time, and self-respect, avoid this place completely. There are plenty of other businesses that actually treat people with decency. This one doesn’t deserve a single star.
KS
Kudrat Sandhu
Aug 2, 2025
5.0
I met garvit today and i am really impressed with customer service he provided thnx alot
What are the regular business hours for The Shoe Company?
The Shoe Company is open Monday to Wednesday and Saturday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is The Shoe Company located?
The Shoe Company is located at 10153 King George Blvd, Surrey, BC, V3T2W1, Canada, inside the Central City Shopping Centre.
Can I shop online at The Shoe Company?
Yes, The Shoe Company offers online shopping as indicated by their featured message 'Shop Online!'.
Does The Shoe Company offer in-store shopping and pickup options?
Yes, The Shoe Company provides in-store shopping and in-store pickup, but does not offer curbside pickup.
What category of store is The Shoe Company?
The Shoe Company is a shoe store.
What is the main phone number to contact The Shoe Company?
You can reach The Shoe Company by phone at +1 604-583-1977.
Are there other shoe stores nearby The Shoe Company?
Yes, nearby shoe stores include Foot Locker and The Shoe Co located in the same shopping area, providing customers additional footwear options.
What mobile phone stores are near The Shoe Company?
Nearby mobile phone stores include Freedom Mobile, Virgin Mobile Canada, Fido, WOW! mobile boutique, and Rogers, offering various telecommunications services.
Are there dining options near The Shoe Company?
Yes, nearby dining options include Opa! Souvlaki of Greece, Charleys Cheesesteaks, Chaiiwala Of London coffee shop, Freshslice Pizza, GoGrill, Booster Juice, and CoCo Fresh Tea & Juice.
What health and medical facilities are close to The Shoe Company?
Health and medical facilities nearby include Alive Health Centre Ltd, Fraser Health, and Central City Medical Clinic - Denning Health Group for health food, supplements, and medical care.