Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits.
All lululemon locations have strong ties to our local communities.
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, many others reported rude, dismissive, or unprofessional behavior.
Management Issues
Several reviews highlighted poor management practices, including inadequate handling of customer complaints and a lack of training for staff.
Product Quality
Customers expressed disappointment with product quality, citing issues with defective items and dissatisfaction with the return and exchange policies.
Store Atmosphere
The store atmosphere received mixed reviews, with some customers noting a welcoming environment while others reported feeling uncomfortable or unwelcome, particularly minorities.
AV
Alessia Vizza
Dec 31, 2025
1.0
Sold me a fake product ..... yes you heard me some how a fake Lululemon backpack was sold to me. How it was on the floor and paid for and not one person thought hm that's strange this isn't real is truly insane. This shows the lack of regard and integrity this store has. I will attach photos below of the "backpack" that was sold to me. So disappointing. if I didn't go to another store to exchange it I would have never knew please train your staff properly this is genuinely insane the lulu tag didn't even scan. Hopefully a manger will reach out with a reasonable solution.
AJ
Ayesha Jehan
Dec 30, 2025
5.0
I had a amazing shopping experience with Geeta! she was fun, helpful & so kind! Thank you so much for all your help today.
AH
Afshan Haider
Dec 28, 2025
5.0
Nice to shop for Sports clothing and other related stuff.Preet or Preety sorry I can't remember exactly her name was very helpful and had my items shipped to my house for convenience 🙂.
RS
Ryan Smith
Dec 24, 2025
5.0
Great service the customer service is too notch! Helped me pick out sizes for Christmas Shopping!
AS
Adrian Schaefer
Dec 22, 2025
5.0
Meera and Celine were amazing couldn’t find anyone better for help