American Eagle Store

Reviews

• LM

  Leigh Mich

  Feb 17, 2026
  1.0
  I was excited to have an Aerie store opening near me and was excited when the combo store opened in Guildford. My first visit in and the store looks great. The customer experience horrible! At least 6 people in the Aerie side all standing around talking and not one person said hello. I was in fact interrupting the social gathering. Today I thought I'd give it another visit and again lots of staff and not one person said hello in either side. Over 6 people again, chatting amongst themselves, swearing, and not one person helping a single customer. Save yourself the trip and order on line.
• JJ

  JG

  Jan 5, 2026
  1.0
  The manager is extremely rude, she barely understands English. Get a manger that will actually understand proper English. Would give zero stars if I could.
• AK

  Amanda Kalmar

  Dec 9, 2025
  1.0
  Polly is extremely rude and screams at customers. She should be fired immediately.
• DJ

  Dennis Jaciw

  Nov 18, 2025
  5.0
  I just wanted to drop a quick note to say how impressed I was with the team at your store today. Aveleen at the front counter greeted me with genuine warmth the moment I walked in, answered my questions with a smile, and made the whole checkout process smooth and pleasant. Then Arya on the floor went above and beyond—he patiently helped me track down everything on my list, offered helpful suggestions without being pushy, and turned what could have been a stressful shopping trip into an actually enjoyable one. Their positive attitudes and teamwork made my day; you’ve got two absolute superstars in Aveleen and Arya—please let them know they’re appreciated!
• JN

  Jag Nagra

  Oct 27, 2025
  5.0
  Hadn't shopped at American Eagle in decades, probably, but went in to check out their jeans in Guildford with my wife. Amazing customer service, and hadn't gotten that kind of attention at a store in a long time. I wish I had thought to ask her name, but the woman working there was helpful starting fitting rooms for us, and then was super attentive checking in often, bringing more sizes, and suggesting other cuts of jeans that would be more flattering/better fitting. Great experience and helpful having someone there to run things by. To the managers: we came in Sunday Oct 26, around 2pm...give that woman a raise! There was another woman folding clothes in the fitting room at the same time who also was friendly and helpful offering tips.

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