Established in 1973, Roots is a premium outdoor lifestyle brand that unites the best of cabin and city. Designed to inspire the world to experience everyday adventures with comfort and style, Roots product portfolio includes: clothing for women, men, kids, toddlers and babies including Roots world famous sweatpants; leather goods such as leather jackets, leather bags and leather wallets; as well as footwear and accessories.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.