‭Montecristo Jewellers

Reviews

• ZB

  Z Byron

  Mar 27, 2026
  1.0
  I had a very disappointing experience at this store. I came in with a polite attitude and genuine interest, but the sales interaction felt unnecessarily condescending and disrespectful. Instead of providing helpful guidance, the staff kept giving me patronizing comments and telling me to “do more research,” which came across as dismissive rather than professional. It felt less like customer service and more like an attempt to make the customer feel uncomfortable or inadequate. Luxury retail should come with courtesy, respect, and professionalism, regardless of whether someone is a first-time buyer or an experienced collector. Unfortunately, that was not the experience I had here. I will not be returning, and I would not recommend this location to others.
• JG

  jason guan

  Mar 22, 2026
  1.0
  I’ve had a great experience with this store in the past, which is why this visit was especially disappointing. When I originally purchased our engagement ring, William (who is no longer with the company) provided outstanding service. He made the entire experience memorable, and my fiancée and I are still genuinely grateful for how well we were taken care of. Recently, my fiancée, family, and I visited the store to have the ring cleaned. Dennis let us in and helped us with our request, but the experience felt quite different from what we were used to. After a short time, he returned the ring and mentioned that the cleaning was “done,” adding that next time we could just use a toothbrush at home. While that may be practical advice, the way it was communicated made it feel like our visit wasn’t valued, which left us a bit uncomfortable given the level of service we expected. The more concerning issue came when my mother asked about resizing her watch. During that interaction, Dennis made a comment suggesting she should “lay off the sweets” so the watch would fit better. I understand it may have been intended as a joke, but it came across as inappropriate and disrespectful—especially toward a long-time customer who has supported this business over the years. As someone who works in hospitality, I found this level of customer service quite disappointing and below expectations. It left a negative impression on me. Because of this, I am extremely dissatisfied with the service provided by Dennis. Management seriously needs to have a direct and honest conversation with him about his lack of professionalism and customer service skills. The way he handled this interaction was unacceptable, and he needs to re-evaluate how he speaks to and treats customers if he is going to represent this business. Because of this experience, I don’t plan on returning to this location. I hope this feedback is taken seriously, as the standard of service we previously experienced shows that this store is capable of much better.
• MM

  MZ

  Mar 9, 2026
  1.0
  I was shocked by the lack of professionalism from Dennis. My husband and I came in to start the process for a Submariner, explicitly stating we knew about the wait times and just wanted to gather information. Dennis was dismissive and disinterested, waving his hand at the bare displays and 'exhibition only' pieces as if that excused his lack of service. He gave us the impression we weren't worth his time—likely because we had our children with us—and just told us to 'come back in April.' I’ve worked in customer service for 15 years and could never imagine speaking to a client the way he spoke to us. In a professional setting, you leave your personal issues at the door, but he greeted us with a stony, disinterested expression that made us feel like an inconvenience. It was a struggle even to get his name, and looking at his history, it seems I’m not the first person to have a bad experience with him. If you want to be treated with actual patience and care, skip this location, do the longer drive, and go see Lalin at Rolex Vancouver. The difference in service is night and day.
• TT

  Tdub

  Feb 14, 2026
  2.0
  Google says they open at 10am, which is incorrect. The employees arrive to set up at 10am, doors open at 11. So I had to wait 1 hour, would have been nice to know that, driving from abbotsford. Plus I have been there 3 times in the last year and they are not very helpful.
• SY

  Sharon Yee

  Jan 18, 2026
  1.0
  I came in with my family members today as one of them was interested in buying his first Rolex and was appalled by the extremely rude service we got from Dennis. First, we wanted to try on a watch and I’m not sure if Dennis thought we weren’t serious buyers but nonetheless, it gave off the air of “snooty saleswoman” in the iconic Julia Roberts film “Pretty Woman”. We were corrected by the exasperated Dennis 3 SEPERATE times by not using the “lingo” correctly and saying “waitlist” instead of “PRIORITY” while waving a stack of orders from potential customers who also wanted to obtain a new Rolex. When we asked for the watch he had tried on with the white face, Dennis was very quick to correct again by saying “Oyster” in an annoyed tone. We were extremely put off by him as a salesperson, and while we may not look like it on a casual day out at the mall, this family member has worked in management for the last 18 years in luxury sales. If this were his workplace and a potential customer wrote in a review such as this, heads would surely roll. I would highly suggest to upper management that Dennis take some retraining in how customer service at a luxury brand SHOULD be. We received much better service at another certified Rolex dealer in the past and we will be taking our business elsewhere.