lululemon

Reviews

• JL

  John Lin

  Apr 5, 2026
  5.0
  Had product issues for my shoes (broken parts) and my daughter's backbag (broken handle), the sales Kisha and the store manager handled my problem nicely and professionally. Excellent customer service!
• RW

  R W

  Apr 4, 2026
  2.0
  I felt uncomfortable shopping at this Lululemon for what seemed like a lack of DEI. All their sales people looked a certain way, I could understand this for a store like Aritzia but for a brand like Lululemon that seems to prides itself on being inclusive, you would think they make DEI a bigger priority. Instead their staff are all of a certain age group and have similar type of look/body type. I probably won’t shop there again anytime soon and opt for the Metrotown store where the staff are more diverse or shop online. Even places like Sephora have more diverse staff than this store, which is surprising. They should have their staff reflect its diverse customer base.
• CY

  Craig Yee

  Mar 17, 2026
  5.0
  I wanted to give a big kudos to Emma at the Lululemon store in Richmond Centre Mall. Emma was kind, courteous, and patient, along with being quite knowledgeable about the products I was looking for regarding an upcoming trip to Europe with my kids. She was also attentive and focused on what I specifically needed, and gave me a real-world list of pros and cons to watch out for with each product, based on my travel specifications. All in all Emma was fantastic and friendly. Thank you so much Emma for making my shopping experience at Lululemon easy and fun! With warm regards, Craig
• TH

  Tiffany H

  Mar 3, 2026
  1.0
  My card unfortunately could not be processed for an unknown reason, so I wasn’t able to complete the purchase. The sales associate’s reaction was quite surprising. Their attitude immediately shifted and they treated the situation as if I might try to steal the item. When I asked if I could take a photo of the tag so I could reference the item and purchase it later, they tightly held onto the shirt and behaved in a way that felt unnecessarily distrustful. It made for a very uncomfortable experience and honestly very humiliating. 😕
• YS

  Yvette shen

  Feb 19, 2026
  5.0
  always a pleasure to shop at this store to browse new products and try on stuff i like from the website. Kudos to all educators and supervisor Gary for helping me out!

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