Business Details
About
Clothing StoreOutlet StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing Store
Shop the Polo Ralph Lauren Factory Store for timeless styles and new arrivals for men, women, and kids. Featuring Polo shirts and fine leather goods, discover the latest assortment of high-quality pieces from a lifestyle brand grounded in comfort and authenticity.
Details
- DeliveryNot available
- Mobile paymentsAvailable
- Cash onlyNot available
- Curbside pickupAvailable
Location
Polo Ralph Lauren Factory Store
7899 Templeton Station Rd, Richmond, BC
V7B 0B7, Canada
Hours
Reviews
4.0
861 reviews
5 stars
419
4 stars
219
3 stars
93
2 stars
37
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional, particularly at the cashier and management levels.
Staff Training
Many customers expressed a need for better staff training, particularly in handling customer inquiries and complaints.
Positive Experiences
Despite the negative feedback, several customers praised specific staff members for their helpfulness and excellent service.
Store Policies
Customers were frustrated with unclear or strict store policies regarding returns, exchanges, and discounts, leading to dissatisfaction.
Cleanliness Issues
Some reviews mentioned cleanliness concerns within the store, particularly regarding the condition of items and the overall shopping environment.
- FRFiorella Ravelli2 days ago5.0Sabreen was such a pleasure to work with! I was looking for a nice formal shirt for a presentation for work. She took the time to understood my goal and we worked together for the perfect outfit! I will for sure be coming back and asking her for help. I definitely recommend when you come here to ask for Sabreen and you will have a great experience!
- RSRiya Sharma5 days ago1.0I am giving one star just because ofcustomer service. They think that they are giving best service by sticking with the customer. Buddies! Let the customers explore by themselves. If they need you , they will call you . The way you are sticking with customer wherever they go , you are followingthem--- this is not an appropriate service . You are making us uncomfortable to explore the things. Request to manager please dont make them do this . This is a good brand but things like this make customer feel unsatisfied. I visited there 4 times and this happened everytime. I saw one customer was also saying this to the attendant that ' i can explore by myself , give me a space please' but they were doing the same thing. I am gonna go to another outlet from next time .. its worst !!!!
- PVPrabh VirkNov 17, 20255.0Lovely shopping experience with Tushar. He helped us all through our purchase and helped us get the best deal possible. He is patient and calm
- TLTina LiNov 13, 20251.0I wanted to buy a few items as gifts. The salesperson told me I could purchase four, but at checkout a blonde woman who looked like a manager said I could only buy two. Please clarify and unify your policies so customers’ time isn’t wasted.
- EEErinOct 21, 20251.0If I could give 0 stars, I would. Yesterday, I went to this store to help a friend buy some clothes. We were on a video call selecting items, and at no point did any staff member come over to tell us this was not allowed. Yet, my account was labeled as a reseller account and immediately locked, preventing me from making a purchase. I was told to write an email to appeal. The company’s response was also very basic and dismissive. Throughout the entire process, I felt disrespected and ignored. I have been a customer at this store for ten years, and this experience has left me extremely disappointed. I will not return in the future. Suggestion for the store/brand: If reselling is not allowed, the policy should be clearly posted at the store entrance so that everyone—whether reselling or not—knows the rules. Note for customers: Avoid selecting items over phone or video calls while in the store, as staff may mark your account as a reseller even if you are not. 如果有0星，我会给这家店或者这个品牌0星，昨天我去帮朋友买两件衣服，我们打了视频电话挑款，期间没有员工过来提醒不允许这样，后来他们竟然把我标志成代购，直接封锁我的账号，让我写邮件去申诉，并且不让我消费，非常粗鲁，后来我就写邮件，他们公司的处理方式也是非常简单粗暴，整个过程我感觉没有被尊重，非常敷衍，我光顾这间店十年了，以后不会再来了。 给该店铺或者品牌一个建议，既然不欢迎代购，就应该把条款贴在大门上让每个人都知道，让是或者不是代购的都知道。 给顾客一些建议，不要在店里打电话或者视频选款式，会被他们锁账户，据说那天上午锁了好几个
Frequently Asked Questions About Polo Ralph Lauren Factory Store
What is the address of the Polo Ralph Lauren Factory Store in Richmond?
The store is located at 7899 Templeton Station Rd, Suite 1, Richmond, BC, V7B 0B7, Canada, inside the McArthurGlen Designer Outlet Vancouver Airport.
What are the opening hours of the Polo Ralph Lauren Factory Store?
The store is open daily from 10:00 AM to 9:00 PM.
Which categories of clothing does the Polo Ralph Lauren Factory Store offer?
The store offers clothing for men, women, and children.
What services are available at the Polo Ralph Lauren Factory Store?
Available services include Phone Concierge, Virtual Video Appointments, and Curbside Pick-Up.
Is the Polo Ralph Lauren Factory Store wheelchair accessible?
Yes, the store has wheelchair accessible parking and is accessible to customers with mobility needs.
Does the store accept mobile payments?
Yes, customers can pay using mobile NFC payment methods; cash is not required.
Are there nearby stores where I can continue shopping for clothing after visiting Polo Ralph Lauren Factory Store?
Yes, nearby stores include Gap Factory, Levi’s Outlet Store, Banana Republic Factory, Old Navy Outlet, and Calvin Klein, all offering a variety of clothing options.
What dining options are available near the Polo Ralph Lauren Factory Store?
Nearby dining options include HUGO Outlet (offering Mexican cuisine and desserts), Caffè Artigiano Richmond Outlets (a café), The Praguery (desserts), and Artigiano (café, restaurant, bakery).
Where can I find additional fashion accessories and footwear near the store?
Nearby you can visit Club Monaco McArthur Glen - Outlet for fashion accessories and shoes, Ecco Outlet for children's shoes and accessories, Cole Haan Outlet for footwear and fashion accessories, and Furla for fashion accessories.
How can I contact the Polo Ralph Lauren Factory Store in Richmond for inquiries or appointments?
You can reach the store by phone at +1 604-273-4030 or visit their website at https://stores.poloralphlaurenfactorystore.com/canada/bc/richmond/7899-templeton-station-rd/352.