Business Details
About
Watch StoreJewelry StoreJewelry DesignerJewelry Repair ServiceWatch Repair Service
Montecristo Jewellers has been serving Metro Vancouver since 1978, offering Rolex watches with top-tier customer service and expertise. Pasquale Cusano founded the first boutique on Victoria Drive & E 41st Ave in Vancouver, BC. Today, Montecristo thrives in CF Richmond Centre. As an Official Rolex Retailer, Montecristo Jewellers became a hallmark in the Richmond community. Our aim is to deliver high-quality timepieces, bespoke fine jewellery, and best-in-class customer service. Our signature collection features handcrafted pieces with the finest materials. From wedding bands to statement pieces, the value remains the same: quality speaks for itself. This commitment has earned local accolades and fostered a lifelong partnership with Rolex.
Details
- [Free/Paid] wi-fiNot available
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Montecristo Jewellers - Official Rolex Retailer
6551 No. 3 Road, Richmond, BC
V6Y 2B6, Canada
Hours
Reviews
4.1
162 reviews
5 stars
120
4 stars
7
3 stars2
2 stars
3
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising staff for their friendliness and knowledge, while others report dismissive or rude behavior from certain employees.
Sales Experience
Many customers had positive experiences with specific sales associates like Jean, Dennis, and Lillian, highlighting their professionalism and helpfulness, while others felt pressured or ignored.
Store Environment
The store atmosphere received mixed reviews; some found it welcoming and calm, while others reported feeling unwelcome or judged based on appearance.
Product Availability
Customers expressed frustration over the limited availability of popular Rolex models and inconsistent communication regarding waitlists.
- AAAaron2 days ago5.0I had a wonderful experience at Montecristo thanks to Yan. I was looking for a gift for my dad, and she took the time to understand what I needed, explained the options clearly, and offered thoughtful recommendations without any pressure. Yan was extremely professional, knowledgeable, and attentive throughout the process, making it easy to choose the perfect gift. I truly appreciated her patience and genuine care.
- JJJBJan 5, 20261.0Sadly the customer service provided by Dennis is not what you expect from a Rolex Boutique. He is dismissive and rude. Unfortunately, I had to witness this on two occasions. I wish he was more welcoming.
- TTThomas TsangDec 31, 20255.0Montecristo had been my go to store for luxury watches when they were still at Oakridge. Dennis was always helpful and provided top tier services when I have any needs on watches.
- CBChristine BagaraDec 27, 20255.0I visited here on Boxing Day with my mom as she wanted to purchase a watch for my dad. Even on such a hectic day, shopping here was a calm in the storm. It felt quiet and intimate inside despite it being so busy and noisy in the rest of the mall. My mom asked just a few questions and Jean pointed us in the perfectly the right direction. She was so friendly and very knowledgeable. She gave great input, being considerate of our needs and budget. Would recommend asking for her help if you ever shop here! We were in and out very quickly but didn't feel rushed at all.
- NGNet GainDec 20, 20255.0I am over the moon that Jean, the 20 year veteran SA at the Montecristo Richmond store came through just in time for the holidays to celebrate my milestone purchase of a longtime desired Rolex. She was extremely professional, caring and thoughtful throughout our conversations from the first day I walked in till today (the day I made the purchase). Jean- I sincerely thank you for your service, professionalism and your dedication you showed to me and to hundreds of customers alike. Enjoy your well deserved retirement 🙏
Frequently Asked Questions About Montecristo Jewellers - Official Rolex Retailer
What are the regular business hours of Montecristo Jewellers?
Montecristo Jewellers is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Since when has Montecristo Jewellers been serving the Metro Vancouver area?
Montecristo Jewellers has been serving the Metro Vancouver area since 1978.
What brands of watches and jewelry does Montecristo Jewellers carry?
Montecristo Jewellers offers brands including Rolex, Annamaria Cammilli, Bell & Ross, Blancpain, Breguet, Corum, Faberge, Girard-Perregaux, Glashütte Original, Longines, Messika, Mikimoto, Pomellato, Roberto Coin, Wellendorf, Mido, and OMEGA.
What special services does Montecristo Jewellers provide?
The store offers watch servicing, jewellery repair and cleaning, ring sizing, and jewellery design services.
Is Montecristo Jewellers accessible for customers with disabilities?
Yes, Montecristo Jewellers has a wheelchair-accessible elevator, entrance, parking, seating, and restrooms.
Which languages are spoken at Montecristo Jewellers?
English, Mandarin, and Cantonese are spoken at Montecristo Jewellers.
Where is Montecristo Jewellers located?
Montecristo Jewellers is located at 6551 No. 3 Road, Unit 1564, Richmond, BC, V6Y 2B6, Canada, inside CF Richmond Centre.
Are there dining options near Montecristo Jewellers?
Yes, nearby dining options include Koryo Korean Barbeque, OPA of Greece, Bubble Waffle Cafe, Arabica Vancouver Richmond Centre, Don Tacos Canada, Real Fruit Bubble Tea, Pinkberry, Dining Terrace, and Opa! Souvlaki of Greece.
What shopping opportunities are near Montecristo Jewellers?
Nearby shopping includes CF Richmond Centre, Pandora, Blue Ruby, Peoples Jewellers, BonLook, Claire's, Victoria's Secret & PINK, Gap, The Children's Place, Hallmark, and la Vie en Rose Richmond Centre.
How can I contact Montecristo Jewellers?
You can call Montecristo Jewellers at +1 604-263-3611 or email corporate@montecristo1978.com.