‭Montecristo Jewellers‬ - Official Rolex Retailer

Reviews

• TT

  Tdub

  Feb 14, 2026
  2.0
  Google says they open at 10am, which is incorrect. The employees arrive to set up at 10am, doors open at 11. So I had to wait 1 hour, would have been nice to know that, driving from abbotsford. Plus I have been there 3 times in the last year and they are not very helpful.
• JL

  jj lad

  Jan 18, 2026
  3.0
  I reached out to Montecristo to inquire about replacing my 50 year-old GMT that has been needing ever increasing service. And what with parts getting difficult to locate, I thought it best to upgrade to a new model. The sales rep was polite, understanding and professional. He explained that demand exceeded supply and it was very unlikely he could obtain the watch I was looking for. He then went on to explain that they no longer maintain a Rolex wait-list. To which I ask, how do they decide to whom they sell the watches to? In any case, Patek was happy to take my money.. so I now sport the Patek Travel Time 5524G that meets my needs very nicely.
• SY

  Sharon Yee

  Jan 18, 2026
  1.0
  I came in with my family members today as one of them was interested in buying his first Rolex and was appalled by the extremely rude service we got from Dennis. First, we wanted to try on a watch and I’m not sure if Dennis thought we weren’t serious buyers but nonetheless, it gave off the air of “snooty saleswoman” in the iconic Julia Roberts film “Pretty Woman”. We were corrected by the exasperated Dennis 3 SEPERATE times by not using the “lingo” correctly and saying “waitlist” instead of “PRIORITY” while waving a stack of orders from potential customers who also wanted to obtain a new Rolex. When we asked for the watch he had tried on with the white face, Dennis was very quick to correct again by saying “Oyster” in an annoyed tone. We were extremely put off by him as a salesperson, and while we may not look like it on a casual day out at the mall, this family member has worked in management for the last 18 years in luxury sales. If this were his workplace and a potential customer wrote in a review such as this, heads would surely roll. I would highly suggest to upper management that Dennis take some retraining in how customer service at a luxury brand SHOULD be. We received much better service at another certified Rolex dealer in the past and we will be taking our business elsewhere.
• DZ

  David Zhang

  Jan 17, 2026
  5.0
  Had a great experience thanks to Yan. She helped me try on a timepiece and discussed with me regarding my Rolex wishlist. The entire process was smooth and welcoming, and I look forward to be back!
• AA

  Aaron

  Jan 11, 2026
  5.0
  I had a wonderful experience at Montecristo thanks to Yan. I was looking for a gift for my dad, and she took the time to understand what I needed, explained the options clearly, and offered thoughtful recommendations without any pressure. Yan was extremely professional, knowledgeable, and attentive throughout the process, making it easy to choose the perfect gift. I truly appreciated her patience and genuine care.