lululemon

Reviews

• TH

  Tiffany H

  4 days ago
  1.0
  My card unfortunately could not be processed for an unknown reason, so I wasn’t able to complete the purchase. The sales associate’s reaction was quite surprising. Their attitude immediately shifted and they treated the situation as if I might try to steal the item. When I asked if I could take a photo of the tag so I could reference the item and purchase it later, they tightly held onto the shirt and behaved in a way that felt unnecessarily distrustful. It made for a very uncomfortable experience and honestly very humiliating. 😕
• YS

  Yvette shen

  Feb 19, 2026
  5.0
  always a pleasure to shop at this store to browse new products and try on stuff i like from the website. Kudos to all educators and supervisor Gary for helping me out!
• LY

  Lauren Young

  Jan 19, 2026
  5.0
  Had the best customer service at this location. Was looking to exchange a pair of pants and Maxine was so helpful and super kind. Very impressed with my experience here, and left satisfied! Thanks to the wonderful team here :)
• SF

  Saba Akbari Farahani

  Jan 15, 2026
  1.0
  Wednesday, January 14th, 8:00–8:15 PM: My boyfriend and I were shopping at your store, and I was looking for the correct size of a pair of flared pants on the sales floor. (I apologize in advance for describing the associate’s physical characteristics, as I was unable to note her name from the name tag.) A young, mid-height, blonde-curly hair (bun) associate with an Eastern European accent approached us and asked if we needed assistance. We asked her to help determine which size might suit me best. Without any clear context, she suddenly asked, “Do you want to try the new one?” I replied, “Sure, which one is the new one?” At that point, she smirked in a noticeably sarcastic and dismissive manner and responded, “Okay, what’s your size?” Her tone and behavior felt unnecessary and unprofessional. I asked her why she was laughing, to which she replied, “Because I can.” I then told her that her behavior came across as rude toward us as customers. She responded aggressively by saying, “I don’t tolerate any violations!” a statement that was both confusing and inappropriate given the situation. As a result of this interaction, we felt uncomfortable and decided to leave the store. We will not be returning for future shopping. I believe this associate would benefit from additional training on customer service standards in Canada, as her conduct did not align with respectful or professional customer interaction.
• MM

  Maggieee

  Jan 13, 2026
  5.0
  2025/12/26 Boxing Day 來挖寶💫 挖到一堆寶⋯很誇張⋯難怪要排隊進去要等一個多小時⋯但價格很有誠意、很值得！買了一件 define（打完折稅前價格只要 69加幣😍） 長褲一律 39加、短褲一律29加！真的好誇張🤩

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