Lacoste

3.9
197 reviews

About

Clothing StoreMen's Clothing StoreSportswear StoreSporting Goods StoreWomen's Clothing StoreChildren's Clothing StoreShoe StoreLeather Goods StoreFashion Accessories StoreLacoste

Location

Lacoste
7899 Templeton Station Road, Richmond, BC
V7B0B7, Canada

Hours

Reviews

3.9
197 reviews
5 stars
128
4 stars
16
3 stars
8
2 stars
2
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional customer service provided by staff members, particularly highlighting individuals like Harnoor, Gurjot, and Carolina for their helpfulness and professionalism.

Store Atmosphere

The store was frequently described as welcoming and friendly, with a warm atmosphere that encouraged customers to return.

Product Issues

Several reviews mentioned dissatisfaction with the return and exchange policies, particularly regarding sale items, which led to negative shopping experiences.

Staff Training

There were complaints about inconsistent service quality, with some staff appearing untrained or indifferent, impacting the overall customer experience.

Store Organization

Some customers noted that the store was disorganized and messy during busy periods, which detracted from their shopping experience.
  • KH
    Kamal Hunjan
    Dec 26, 2025
    5.0
    Excellent customer service and strong product knowledge from HARNOOR. Fahad, and Gurjot were also very helpful and professional—highly appreciated.
  • AK
    Ali Kamalian
    Dec 15, 2025
    5.0
    I would like to thank Lacoste team & specially, Mr. Fahad for his assistance with our purchase on December 13, 2025. He handled everything in an absolutely professional manner—truly appreciated ( :
  • GH
    George Hans
    Nov 28, 2025
    5.0
    I was absolutely blown away by the service from the store manager, G. Even during a busy rush, he prioritized everyone equally and made sure every customer felt taken care of - all while multitasking a million things at once. The atmosphere walking in was warm and welcoming. I originally came in just to browse, but G convinced me to try something on… and one thing led to another. I ended up leaving with three polos and spending a couple hundred dollars — and honestly, no regrets! There’s a reason he’s such a strong manager. His service is fantastic, and experiences like this are exactly why I’ll be coming back again for sure. Highly recommend!
  • DD
    Dubravka Djordjevski
    Nov 22, 2025
    5.0
    I have to write review , after visiting Lacoste Outlet store in Richmond today. Very often we visit this store, but today was special day for us. We just came to visit store, but amazing Sales Associate Barbie , with all pleasant approach, a good explanation and hard work to find a size and shows' all special price, made us buy 4 Items. All staff are very good, Manager of the store and other , but Barbie shows' how amazing Sales Associate can help customers and store as well. Good job Barbie . Thank you so much.
  • HS
    Harpreet Singh
    Oct 21, 2025
    5.0
    I visited the store recently and I had come in just looking to browse, but after the great customer experience I received from the SM (Gurjot) and one of his associates, I left the store with spending $500! Will be coming back again for sure!

Frequently Asked Questions About Lacoste

What is the address of Lacoste in Richmond, BC?

Lacoste is located at 7899 Templeton Station Road, CRU 052/052A, Richmond, BC, V7B0B7, Canada.

What are the operating hours of Lacoste in Richmond?

Lacoste is open every day from 10:00 AM to 9:00 PM.