kate spade new york is all about joy and modern sophistication. That's why we're the ultimate destination for purses, work totes, bucket bags, shoulder bags (and more!) that inject chic, polished ease into your everyday style. Our stores provide a luxury retail experience, offering unique styling and personal shopping. Drop in to see and shop the latest, from handbags to wallets, shoes, earrings and more. Visit us at 7899 Tempelton Station Rd, Richmond, BC V7B 0B7, or contact us at (604) 278-7711.
Frequently Asked Questions About Kate Spade Outlet
Does the McArthurglen location accept online returns?
Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).
Does the McArthurglen location accept online exchanges?
If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.
Does the McArthurglen location offer price adjustments?
Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.
Does the McArthurglen location offer warranty returns?
For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
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• Style number (can be found on the white tag inside the product)<br/>
• Photos of the item clearly showing the problem<br/>
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)
How do I pick up my BOPIS (buy online pickup in store) order?
• When can I pick up my purchase?<br/>
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.<br/>
• What information do I need to pick up my order?<br/>
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.<br/>
• Where do I go when I arrive ?<br/>
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.<br/>
• How long will the store hold my order for?<br/>
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.<br/>
• I can't pickup my order right away. Can I request an extension?<br/>
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.<br/>
• How can I cancel or return my order?<br/>
If you would like to cancel or return your order, please refer to our return policy.
Do you accept Klarna in store?
You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.
What types of products can I find at Kate Spade Outlet in Richmond?
Kate Spade Outlet offers a range of products including purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more, all designed to add joy and modern sophistication to your style.
Where is the Kate Spade Outlet located in Richmond?
The store is located at 7899 Tempelton Station Rd, Space 1054, Richmond, BC V7B 0B7, Canada.
What are the store hours for Kate Spade Outlet in Richmond?
The store is open daily from 10:00 AM to 8:00 PM.
How can I contact the Kate Spade Outlet in Richmond?
You can contact the store by phone at (604) 278-7711 or by email at mcarthurglen@katespade.com.
Does the Kate Spade Outlet in Richmond accept online returns?
Yes, items purchased on Katespade.com may be returned or exchanged at this specialty shop, excluding airport and department stores.
Can I pick up my buy online, pickup in store (BOPIS) order at the Richmond Kate Spade Outlet?
Yes, you will receive an email when your order is ready, typically within three hours. Orders placed before 1 pm are ready the same day; others are ready the next morning. Bring your order confirmation and valid ID to pick up your purchase at the checkout counter. Orders are held for up to 48 hours, with extensions available upon request.
Does Kate Spade Outlet accept Klarna payments in store?
Yes, you can use Klarna via Apple Pay or Google Pay for contactless payment at stores that accept these methods, including Kate Spade Outlet.
What stores are nearby that I can visit along with Kate Spade Outlet?
Nearby stores include Carter's OshKosh for children's clothing, Puma for sportswear and shoes, Tumi and Samsonite for luggage and fashion accessories, Michael Hill and Hour Passion for jewelry, Cole Haan Outlet for shoes and women's clothing, Brooks Brothers Factory Outlet and Old Navy Outlet for clothing, among others.
Are there dining options near Kate Spade Outlet where I can eat before or after shopping?
Yes, Artigiano is a nearby cafe, restaurant, and bakery where you can enjoy a meal or coffee while visiting the shopping area.
Is Kate Spade Outlet located within a larger shopping center where I can shop multiple stores?
Yes, the store is located in the Macarthur Glen Richmond outlet shopping center, which offers a variety of other outlet stores, providing a comprehensive shopping experience.