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lululemon

3.5
(135 reviews)

Business Details

19705 Fraser Highway, Langley, BC
V3A 7E9, Canada
(778) 608-4082

About

Sportswear StoreWomen's Clothing StoreMen's Clothing Storelululemon athletica
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Curbside pickupNot available

Location

lululemon
19705 Fraser Highway, Langley, BC
V3A 7E9, Canada

Hours

Reviews

3.5
135 reviews
5 stars
71
4 stars
12
3 stars
8
2 stars
8
1 star
36
  • FJ
    Faye Johnson
    Mar 4, 2026
    1.0
    You did not answer my phone call when I tried to get customer service when I tried to order a pair of leggings
  • LV
    Laura Vu
    Feb 22, 2026
    1.0
    Terrible customer service! I’ve been to different location never been like this!
  • TX
    Tracy Xiao
    Feb 11, 2026
    5.0
    Visited this location for the first time and had a great experience. The staff were super friendly. I initially needed to return an item due to sizing, but I really loved the pants. Unfortunately, my size was sold out and I couldn’t even find the product online. Aman went above and beyond to help me track it down in the right size and took the time to make sure the pricing issue was handled fairly. What I appreciated most was how considerate and proactive he was. He documented everything clearly and left notes on the receipt so I wouldn’t have to explain the situation again later. Service like this really stands out. Aman was thoughtful, patient, and genuinely cared about helping me. This kind of customer service deserves recognition and encouragement. I’ll definitely be back.
  • DA
    dharmeet andhroi
    Jan 9, 2026
    5.0
    I had a great customer service experience thanks to Dominic, the manager. He was very helpful, patient, and professional, and made sure everything was taken care of. Excellent service overall!
  • AM
    A Mathew
    Dec 27, 2025
    1.0
    Disappointing in-store experience – needs better staff training I lost confidence in Lululemon after my experience at the Langley store. I purchased pants online and went to the store for hemming. What should have been a simple service turned into a frustrating back-and-forth: • I was told they were busy. Fair enough—I agreed to wait. • I was then told verbal consent was required to mark the pants. I agreed and gave consent. • After that, I was told they couldn’t hem under 2 inches due to “store policy.” This was not the experience with the previous purchase same exact item different color almost 10 months prior. This policy was only mentioned after the process had already started, following multiple explanations and delays. At that point, I took my pants and walked out. If there are strict policies, they should be communicated clearly and upfront—not after customers invest time and cooperation. This felt disorganized and poorly handled. Lululemon needs to train staff better on customer communication and consistency. A premium brand should deliver a premium experience, not excuses.

Frequently Asked Questions About lululemon

What are the opening hours of lululemon at Willowbrook Mall in Langley?

lululemon at Willowbrook Mall is open Monday to Wednesday from 10:00 to 19:00, Thursday and Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00.

Does lululemon at Willowbrook Mall offer in-store pickup services?

Yes, lululemon at Willowbrook Mall offers in-store pickup services for your convenience.

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