Dsw Designer Shoe Warehouse

Reviews

• MG

  M Gh

  Mar 29, 2026
  1.0
  Today, we went to Designer Shoe Warehouse at Willowbrook shopping centre. It was pretty quiet, but a few employees were stocking shelves in ladies’ and kids’ area. In men’s area I was waiting with a box, hoping for some help since all the boxes only had right sandals. I noticed two employees by the cash registers chatting, and one of them, Chloe, looked at me three times but didn’t even bother to acknowledge me. I finally approached them, but they kept talking. When I asked for help, neither of them was willing to assist. I told Chloe I needed the left shoe, but she didn’t react. I mentioned it wasn’t very professional to just ignore customers, and she replied, “I didn’t see you, so why would I even look at you?” At that point, another cashier, Cush, walked over, apologizing for the experience and helping me. He was super professional and got me the left sandal. I noticed Chloe B and the other employee were just looking at us and laughing. I told them that was disrespectful, but Chloe kept saying things I couldn’t hear. When I asked to speak to the manager, I was told Chloe was the acting manager because the manager doesn’t work weekends. This experience was incredibly frustrating and disappointing. As we were leaving, we noticed that even though there was a line at the register, they were still talking and only one cashier was helping the customers. I’M DEFINITELY NOT GOING BACK TO THAT STORE
• ML

  Maverick Learmonth

  Mar 29, 2026
  1.0
  Went there on Friday. It’s now Sunday. Received 4 emails even though I declined at the store.
• JS

  Jinus Sharghi

  Mar 23, 2026
  5.0
  Simrat helped me find what I was looking. She is very friendly and kind. Store looked very organized and clean. Will be back again☺️
• DD

  Dyer David

  Mar 15, 2026
  5.0
  Simrat was very professional and patient. Great customer service.
• HS

  H Singh

  Mar 1, 2026
  5.0
  Nice friendly staff and no pressure salespeople. Clean and open environment. Good selection available.

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