Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits.
All lululemon locations have strong ties to our local communities.
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being rude or inattentive.
Product Quality
Customers noted a decline in product quality over the years, with some items falling apart quickly and dissatisfaction with the return policy.
Store Atmosphere
The store is generally described as clean and well-organized, with a good selection of products, though some customers felt uncomfortable due to staff behavior.
Pricing
Many customers found the prices to be high, but acknowledged the quality of the products as worth the cost.
HW
Holden Wu
6 days ago
5.0
Friendly staff! Cute location , love the layout of the store compared to mall locations.
Sale racks always have great stock. Change rooms are big and have lots of them.
Returns are easy and I just love how quaint the store is. Dog friendly too !
EL
Emmy Logan
Jan 3, 2026
5.0
Love the quality but also when I asked if something came in a short size, I was told Lulu does free hemming. Took my pants in and they were done the same day. Amazing!
RS
Randi Smith
Jan 2, 2026
5.0
I can’t say enough good things about Lululemon Kelowna. Every single time I walk into this store, I’m reminded why Lululemon continues to stand out as a top-tier brand — not just for their clothing, but for their people and overall experience.
The staff here are consistently friendly, knowledgeable, and genuinely helpful without ever being pushy. Whether I’m browsing casually or actually looking for something specific, they always take the time to ask the right questions, offer solid recommendations, and make sure the fit and style are exactly what I’m looking for. You can tell they know their product inside and out, which makes a huge difference.
The store itself is always clean, organized, and easy to navigate, with a great selection of men’s and women’s gear. The quality is exactly what you expect from Lululemon — durable, comfortable, stylish, and built to last. You may pay a bit more, but you absolutely get what you pay for here.
One thing that really puts this location over the top for me is how welcoming they are — not just to customers, but to dogs too. I often walk by with my dog, and they’re always happy to see her and even give her treats. That small gesture goes a long way and says a lot about the culture they’ve built in this store. It’s thoughtful, friendly, and genuinely appreciated.
Overall, Lululemon Kelowna delivers an outstanding retail experience every time. Great staff, great products, and those little extra touches that make you want to keep coming back. Highly recommend this location to anyone — whether you’re serious about fitness or just want comfortable, high-quality everyday wear.
GW
Grease Wizard
Dec 20, 2025
1.0
My wife and I were in Saturday at 12 o’clock, and my wife asked for help and she literally walked away and started helping someone else