The Shoe Company

Reviews

• KL

  Kristin Larson

  May 23, 2025
  1.0
  Zero stars. Customers, watch out when you shop at this store. The women who work in this store accuse people of stealing with no actual proof. And then when you ask them for the proof, they LAUGH in your face. And when you try to contact the store manager, they purposely hang up on you! So unbelievably unprofessional and disgusting behaviour!
• DK

  Dan Klassen

  Apr 2, 2024
  1.0
  Worst customer service I’ve ever experienced. Ignorant rude and sarcastic. Never buy anything from this store.
• NG

  Nicole gray

  Dec 1, 2023
  5.0
  I ordered Shoes online and loved both pairs. One pair arrived in 4 days, and the other was a little longer of a wait, as it was coming from BC(I do believe) My profession is procurement. I buy tools and machinery all day! I understand frieght and courier times. So, the lead time wasn't a shock. The second pair was no more than 2 weeks. Well, Cranbrook, 739, you receive a 5-star rating! I opened my package this evening, and the attached photo was in it. How lovely. I rarely have time to be out and shopping, so I do some online shopping. I miss, at times, the personable aspect of dealing with a human. This note inside the box made me feel warm❤️! Thank you to whomever took the time to say thank you, personally. Store 739, Cranbrook! Much appreciated and well received. Take care, and keep up the great customer service. Nicole, from Nova Scotia!
• AD

  April Dekkers

  Apr 25, 2023
  1.0
  I declined to give my personal info and declined to donate to their charity. She didn’t seemed to pleased as her demeanour changed. Paid with cash, and she dropped the change on the counter. I asked why she dropped it on the counter like that as it’s quite rude and she replied “well I don’t want to touch your hand!” Perhaps it’s time to find a new job, lady. I’m sorry you’re miserable.

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