Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, there were notable complaints about rudeness and lack of empathy from some employees.
Product Quality
Customers generally appreciate the quality of the clothing, particularly jeans, but there are complaints about specific items being overpriced or of poor quality.
Store Experience
The shopping environment is often described as pleasant and well-organized, though some customers reported issues with staff being overly aggressive in sales tactics.
Management
Several reviews highlight positive experiences with management, indicating improvements in service, while others mention inconsistent experiences depending on the staff present.
KK
kes
Dec 30, 2025
1.0
I couldn't figure out how to email the head office, but I recently had a terrible experience at this location. I had placed an online order for a denim vest, which was on sale, and I had paid over 10 dollars for shipping. When the package arrived, American Eagle had shipped me the wrong item, which was no big deal, as I drove out to this location to show them that the company had sent me the wrong item, which was a black men's XL shirt. When i spoke to one of the workers and the manager, they said "oh i"m sorry and laughed and said did you still want the denim vest?" which I said yes I did as it was ordered as a Christmas gift. They then checked and proceed to tell me "oh its actually sold out online and we don't have one in store.. so did you just want a refund or an exchange? I said I guess refund as they seemed not to care as they did not appear very apologetic. The manager then proceeded to say to me "oh you even paid for shipping, thats too bad..and told me she can only refund me the item, not the shipping, which was a total joke as this location charged me shipping on an item I never even received. I am a regular shopper at this company, and the workers at this store made me utterly annoyed as the workers barely even apologized for the mix-up and wouldn't refund me for shipping when they sent me the wrong item and couldn't even refund me the correct item.
JM
James Mendonca
Nov 25, 2025
4.0
American Eagles is a really good boutique for both adults and teenagers. The one in Coquitlam is an exceptional location. The customer service there was solid good and I like there selection of jeans.
SA
Shaghayegh AhooeiNejad
Nov 5, 2025
5.0
I always have good experience here! Every employee is kind and helping! Good management! It’s my favorite store and will go there every time.
AA
amin ali
Oct 12, 2025
5.0
Exceptional service by winona, always a pleasure to shop at American Eagle at Coquitlam centre
What types of products does American Eagle in Coquitlam offer?
American Eagle offers a variety of clothing and accessories including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
Where is the American Eagle store located in Coquitlam?
The store is located at 2929 Barnet Highway, Unit 2818, in Coquitlam Centre, BC, V3B 5R5, Canada.
What are the regular store hours for American Eagle in Coquitlam?
Monday to Wednesday the store is open from 10:00 AM to 7:00 PM; Thursday and Friday from 10:00 AM to 9:00 PM; Saturday from 10:00 AM to 7:00 PM; and Sunday from 11:00 AM to 6:00 PM.
Does American Eagle offer in-store pickup or delivery services?
American Eagle offers in-store pickup but does not provide delivery or curbside pickup services.
What payment methods are accepted at American Eagle in Coquitlam?
The store accepts American Express, Cash, Discover, Mastercard, and Visa payment methods.
How can I contact American Eagle in Coquitlam?
You can contact the store by phone at +1 604-464-5804 or visit their website at https://storelocations.ae.com/ca/bc/coquitlam/01021-2929-barnet-highway.html.
What social media platforms does American Eagle in Coquitlam use?
They are on Facebook at AmericanEagleOutfittersCoquitlamBC, Instagram as @americaneagle, and Twitter with the handle @AEO.
Which nearby stores could I visit along with American Eagle at Coquitlam Centre?
Nearby stores include other American Eagle locations, Golf Town, ALDO, Champs Sports, Foot Locker, Zumiez, and 7-Eleven convenience stores, providing a variety of clothing, sporting goods, footwear, and convenience options.
Are there financial services nearby where I can manage banking after shopping at American Eagle?
Yes, nearby financial service providers include RBC Royal Bank branches, a Scotiabank ATM, and mortgage specialist Maya Beiruti of Royal Bank of Canada, allowing convenient banking options after your shopping trip.
What nearby health and educational services can I find near American Eagle in Coquitlam?
Near American Eagle, you can access Coquitlam Dental Clinic, Coquitlam Family Chiropractic, Honors Education Centre, and Vision Coding Academy for health and educational needs.