lululemon

Reviews

• AT

  Ashley Tran

  Nov 7, 2025
  1.0
  I came into Lululemon metrotown around 11:30 a.m. yesterday to make an exchange and was disappointed with the experience. The sales associate assisting me was unfriendly and cold—there was no greeting or basic courtesy and the overall attitude was dismissive and unwelcoming. After completing my return for a gift card, I asked if she wanted me to get rid of the box my order came in. She said, “Could you?” so I quickly placed it in the recycling bin nearby before coming back to browse. I soon realized I didn’t have my gift card and went back to the counter. When I mentioned it, she said, “I gave it to you. I physically handed it to you,” in a dismissive tone and continued helping another customer. I asked if she might’ve placed it in the box by accident, but she repeated the same response. I then noticed the card had fallen behind the till, pointed it out, and she handed it to me without a word even after asking if it was the correct card. I understand everyone has off days. However, your attitude and rudeness was unnecessary and should be kept out of customer interactions.
• EV

  Elena Vasilenko

  Nov 4, 2025
  1.0
  I had very unpleasant experience returning an item yesterday. I believe company policy should be followed at any location but Metrotown somehow has a different opinion. Staff members are very beautiful girls but why do you give your negative attitude to customers by deeply inhaling demonstrating how wrong customer and making feel me dumb even I tried to show online return policy snd giving every time different excuses do not accept a return. It doesn’t matter if customer buys or returns keep yourself professionally, it’s not cheap products, Dollarama treats customers better. That’s the first time experienced such a frustrating customer service however online service was really good and accepted it without any issues.
• KM

  Kinjal Min

  Nov 2, 2025
  5.0
  I had amazing experience with Sang who assisted me so well and helped to find right size in store which sometimes you struggle He was so kind, welcoming and helpful.Thank you so much Sang.
• DC

  Daniel C

  Oct 26, 2025
  5.0
  I had such a great shopping experience thanks to Anne! She was incredibly kind and helpful from the moment I walked in. Anne helped me find the right sizes, suggested styles that suited me perfectly, and made sure I found pieces I absolutely loved. Her attention to detail and warm attitude made the whole experience enjoyable and stress-free. Thank you, Anne, for your amazing service. You truly made my day!
• OO

  O O

  Oct 18, 2025
  5.0
  I need to tell anyone reading this about the wonderful sales associate I encountered today. I feel so bad that I can't remember her name, it started with a P. Anyways, yesterday I bought 3 pairs of leggings only to get home and realize I'd actually grabbed the wrong ones. I went back this morning, hoping for a refund but expecting a store credit. This lovely woman gave me a full refund, and was so kind and sweet about it. I shop here often and always have a good experience but this woman today really went above and beyond. If you are reading this, thank you! You are a kind and sweet person and the world needs more of you.

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