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lululemon

3.8
(388 reviews)

Business Details

4800 Kingsway, Burnaby, BC
V5H 4J2, Canada
(604) 373-5780
https://shop.lululemon.com/en-ca/stores/ca/burnaby/metrotown

About

Sportswear StoreWomen's Clothing StoreMen's Clothing Storelululemon athletica
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Cash onlyNot available
  • Curbside pickupNot available

Location

lululemon
4800 Kingsway, Burnaby, BC
V5H 4J2, Canada

Hours

Reviews

3.8
388 reviews
5 stars
220
4 stars
58
3 stars
17
2 stars
13
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some associates received praise for their helpfulness and friendliness, others were reported as rude and dismissive.

Store Management

Several reviews highlighted issues with management, including unprofessional behavior and poor handling of customer complaints.

Product Quality

Customers expressed disappointment with the declining quality of products, citing issues like fabric durability and inconsistent sizing.

Return Policy Issues

Many customers faced challenges with the return process, including confusion over policies and dissatisfaction with how returns were handled.

Busy Environment

The store is often busy, leading to long wait times and sometimes chaotic shopping experiences.
  • ZP
    Zahra Parsan
    3 days ago
    5.0
    I visited this branch for both shopping and an exchange, and I received assistance from Amina (I hope I’m spelling her name correctly! πŸ˜…). She was incredibly patient, kind, and professional. She stayed with me the entire time and guided me through everything with so much care. Even when I went to the fitting room, she checked on me three times to make sure everything was okay and asked if I needed a different size. I’ve visited this location before, but this level of friendliness and patience truly deserves recognition. Management should absolutely not lose such a valuable, professional, and wonderful employee. Thank you, Amina 😍✨
  • AT
    Angelica Tabujara
    3 days ago
    5.0
    I stopped by Lululemon to pick out gifts for my bridesmaids, and this lovely sales associate (Jenny πŸ’•) asked if I needed any help. I told her I was having trouble deciding what to give my bridesmaids for my proposal day and mentioned that I’m getting married soon. She was so kind and genuinely excited for me! Jenny truly went above and beyond , she even shared my story with her manager, and they surprised me with a tumbler as a gift!😍 I was honestly blown away by their thoughtfulness. Such a special and generous gesture! Thank you so much, Jenny, for making this experience even more memorable. I truly appreciate you! πŸ’– Im excited to give this proposal box to my bridesmaids!
  • AS
    Amarpreet Singh
    Jan 22, 2026
    5.0
    I had a wonderful experience , thanks to Avika. Her customer service was truly outstanding, she was polite, attentive, and went out of her way to make sure I found exactly what I needed. She handled everything with patience and a genuine smile, which made the entire shopping experience smooth and enjoyable.
  • JL
    Jeeah Lee
    Jan 6, 2026
    1.0
    Lululemon Sweat Collective Program Sucks & Rules/Policy Truly Sucks For Me Because I really really truly wanted one specific sports bra so badly since that my friend Naomi is a member at Lululemon & gets at 25% off discount for herself & personal use only but that is not what my friend Naomi has told me about it yesterday on Monday January 5th , she said that she is a member & told me to tell you on which items or item that I want & she said that she'll buy it for me & I pay her back via e transfer. I just really really truly wish that I can be a member too but unfortunately I am not a instructor, athlete, nurse or anything like that so Unfortunately I can't apply for it.
  • DM
    D M
    Jan 2, 2026
    1.0
    Was making a return and the associate asked me if the water bottle was purchased from Lululemon. She asked this after she scanned the barcode from the online confirmation and the bottle had a large lululemon logo. It’s a lot of effort to go through if I’m making a fake bar code and water bottle just for $38. Associate had zero thought process and seemed miserable.

Frequently Asked Questions About lululemon

What are the store hours of lululemon Burnaby Metrotown?

The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM. Holiday hours may vary.

Does lululemon Burnaby Metrotown offer in-store or curbside pickup?

Yes, lululemon offers both in-store pickup and curbside pickup services at this location.

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