Kate Spade

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase. Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details. For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include: <br/> • Style number (can be found on the white tag inside the product)<br/> • Photos of the item clearly showing the problem<br/> • A copy of the proof of purchase (original receipt, gift receipt, or online order number)

• When can I pick up my purchase?<br/> You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.<br/> • What information do I need to pick up my order?<br/> A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.<br/> • Where do I go when I arrive ?<br/> Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.<br/> • How long will the store hold my order for?<br/> You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.<br/> • I can't pickup my order right away. Can I request an extension?<br/> Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.<br/> • How can I cancel or return my order?<br/> If you would like to cancel or return your order, please refer to our return policy.

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Kate Spade offers a range of products including purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more with a focus on modern sophistication and joy.

The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.

The store is located at 4800 Kingsway, Sp 332, Burnaby, BC V5H 4J2, Canada.

Yes, items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop excluding airport and department stores.

You will receive an email when your order is ready for pickup, usually within three hours. Bring your order confirmation and valid ID to the store to complete pickup at the checkout counter.

Kate Spade accepts Klarna payments via Apple Pay or Google Pay where contactless payments are accepted, treating Klarna payments like any other contactless transaction.

Nearby dining options include Uncle Tetsu's Japanese Cheesecake, known for bakery and Japanese food, and Opa! Souvlaki of Greece, offering Greek cuisine.

Yes, Toys"R"Us is nearby, offering a variety of toys and games for children, which can be a fun visit for families.

Absolutely, Abercrombie & Fitch and Tip Top, both clothing stores, are located nearby for additional fashion shopping options.

Peoples Jewellers, a jewelry store and manufacturer, is located nearby and may be of interest for additional jewelry shopping.