Business Details
About
Clothing StoreWomen's Clothing StoreMen's Clothing StoreJeansLingerie StoreSwimwear StoreT-Shirt StoreFashion Accessories Store
American Eagle is jeans, clothing & accessories that make you feel like the best, most comfortable you.
Live your life in AE. #AEJeans
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Hours
Reviews
4.2
297 reviews
5 stars
161
4 stars
81
3 stars
27
2 stars
10
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while many associates were praised for being friendly and helpful, some customers reported rude or unapproachable staff.
Staff Training
Concerns about staff training were noted, with several reviews mentioning inexperienced employees and a lack of knowledge about store policies.
Store Experience
Overall, customers appreciated the cleanliness and organization of the store, but some experienced issues with pricing discrepancies and checkout processes.
Product Quality
Customers generally liked the quality and variety of products, although some found prices to be high.
Positive Associates
Several specific associates received commendations for their exceptional service, indicating that there are standout employees who enhance the shopping experience.
- EHEric HungNov 2, 20251.0I had a very disappointing experience at this American Eagle location in Metrotown. The staff came across as unfriendly and unapproachable, and the overall customer service felt very poor. The manager on duty seemed upset the entire time, and no one made an effort to greet or assist customers. The atmosphere was uncomfortable and unwelcoming, and I ended up leaving without purchasing anything. I hope the store reconsiders its service standards, because this experience was far below expectations.
- MEMatthew EngbrechtOct 26, 20255.0Jovy (sorry if I misspelled) was an excellent associate and was a huge help alongside the rest of management. Very happy with my experience there and will be back whenever I need jeans next!!
- TEtuya enkhjargalOct 14, 20251.0I usually enjoy shopping at Aerie, but today I felt really uncomfortable. When I walked in, the red-haired associate at the door didn’t greet me, even though she greeted other customers. I also wanted to ask about a T-shirt, but she seemed unapproachable. It left me feeling excluded, like I wasn’t welcomed the same way as others.
- GCGeorge CookieOct 13, 20252.0Regrettably, the store manager didn't or perhaps the workers are just a little slow, haven't been trained properly in customer service. The workers seem to be preoccupied about their genders and pronouns than customer service. The workers get flustered and triggered as soon as there is a line up at the register. Where simply asking them a question gets you accused of being rude. They need to grow up and face reality...
- AAAnastasiiaSep 27, 20255.0Felina was super friendly&nice, helped a lot!
Frequently Asked Questions About American Eagle
What type of products does American Eagle offer at the Burnaby location?
American Eagle offers a wide range of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, fragrance, bras, underwear, sleepwear, swimwear, and yoga pants.
What are the store hours for American Eagle in Burnaby?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 7:00 PM.
Does American Eagle in Burnaby offer in-store pickup?
Yes, American Eagle offers in-store pickup services at this location.
What payment options are accepted at American Eagle in Burnaby?
The store accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Where is American Eagle located in Burnaby?
American Eagle is located at 2205 4700 Kingsway inside Metropolis At Metrotown, Burnaby, BC, postal code V5H 4M1, Canada.
Which brands can I find at the American Eagle store in Burnaby?
You can find American Eagle, Aerie, and OFFLINE Store brands at this location.
Is the American Eagle Burnaby store currently open or closed?
The store is currently open and not closed.
What are some notable nearby places to American Eagle in Burnaby?
Nearby places include Virgin Mobile Canada, Shop Makers Metrotown, Champs Sports, and TruStone Financial, among others.
How can visiting nearby shops like Champs Sports and Virgin Mobile Canada enhance my shopping experience at American Eagle?
While shopping at American Eagle, you can also visit Champs Sports for sporting goods and shoe needs, and Virgin Mobile Canada for telecommunications services, making it convenient to run multiple errands in one trip within Metropolis At Metrotown.
Are there dining options near American Eagle in Burnaby for a meal before or after shopping?
Yes, nearby TruStone Financial includes a cafe and fast food restaurant, offering options for dining before or after your visit to American Eagle.