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Bass Pro Shops Abbotsford is located at 1818 McCallum Rd. This 70,000-square-foot store is designed to surround customers in an immersive outdoor experience with exterior features including log construction, stonework, wood siding and a metal roof. Inside, visitors will find museum-quality wildlife displays, a large mountain replica, indoor archery range, a gun library, firearms counter, conference room and thousands of quality hunting, fishing and outdoor products.
Feedback on customer service is mixed; while some staff members received praise for their helpfulness and knowledge, others were criticized for being unresponsive or dismissive.
Product Availability
Several customers expressed disappointment with stock levels, particularly in the firearms and fishing departments, indicating a need for better inventory management.
Store Experience
Many customers enjoyed the store's atmosphere and selection, describing it as a great place for outdoor enthusiasts, though some noted issues with staff engagement.
Pricing Concerns
There were complaints about pricing discrepancies and perceived overpricing on certain items, leading to customer dissatisfaction.
AB
Aaron Beecroft
6 days ago
5.0
Number 1 outdoor store by far
AB
ANDY Brenner
Feb 13, 2026
5.0
The Outdoors person’s candy shop! Friendly, knowledgeable staff, everything you would need out there for all outdoor activities, plus the best of the best for selection of firearms and ammunition for all budgets. If you haven’t been to one of these stores, the Tsawwassen store is exceptional for appearance, just go in for inspiration for your next adventure , happy hunting!
JW
jeremy wyckoff
Feb 1, 2026
5.0
It’s Bass pro shops… do I need to say more?
LS
Lakhanpreet Sandhu
Jan 14, 2026
5.0
Outstanding Service & Great Help from Harshit
I recently went to purchase a gun, and I must say the experience was excellent, all thanks to Harshit. He was extremely professional, patient, and very knowledgeable. He explained everything clearly, answered all my questions without any rush, and made sure I was fully comfortable with the process.
Harshit went above and beyond to help me choose the right option and ensured everything was handled smoothly and legally. His attitude, honesty, and customer service were truly top-class.
Highly recommended place, and special thanks to Harshit for such amazing support. Truly a 7-star experience ⭐⭐⭐⭐⭐⭐⭐
DS
Dharam Singh
Jan 8, 2026
1.0
Date 8jan
Visited the Bass Pro Shops gun counter and had an extremely disappointing experience. My friend and I were interested in purchasing a firearm priced around $1,500, yet multiple employees were present and completely ignored us for over 30 minutes. The department was not busy, staff were walking around freely, and no one acknowledged us despite clear attempts to ask for help. We felt judged and dismissed, possibly based on assumptions about who we were. In the end, we left without buying the firearm and received no guidance even when purchasing ammunition. Very poor customer service and unacceptable behavior.
Date - 14 jan
After leaving a detailed review about being ignored at the gun counter, both my friend and I received the exact same copy-paste response. No accountability, no explanation, no real follow-up—just a generic message sent to everyone. This confirms our original experience: Bass Pro Shops does not take customer concerns seriously. Ignoring customers in-store and then responding with automated replies online is unacceptable. Very disappointing.