Tiffany & Co.

Reviews

• DR

  Denise Romero

  Feb 27, 2026
  4.0
  What started as one of the most frustrating retail experiences we’ve ever had ultimately turned into a reminder of how one outstanding employee can completely restore faith in a brand despite serious shortcomings in management. We visited the Tiffany & Co. in Scottsdale, AZ two days before Valentine’s Day. We selected a bracelet we loved, but were told they didn’t have the correct size in stock. The sales associate offered to order it and gave us her card. The next day, unaware of that conversation, we returned to purchase the bracelet as a surprise. The same associate sold us the bracelet they had in stock, assuring us it was the correct size... but it was not. On Valentine’s Day, in front of family at dinner, I tried to put it on… and it didn’t fit!! The embarrassment and disappointment were overwhelming, especially knowing the associate had been aware it wasn’t the right size. The following day, we went to the Tiffany & Co. location in Tucson, AZ to resolve the issue. The manager we spoke with was disengaged, offered little empathy, and showed no ownership of the situation. She didn’t even make eye contact. When she recognized the associate from Scottsdale, her only comment was, “Oh, she used to work here, she’s very nice.” This completely disregarded the money we had spent, the ruined celebration, and the frustration we were experiencing. Then Max stepped in. Max listened with genuine concern, acknowledged our frustration, and assured us he would personally make it right. He handled the exchange and promised to secure the correct size. Nearly two weeks later, he called to let us know it had arrived. Due to scheduling conflicts, we picked it up while Max wasn’t working and unfortunately, the same manager mistakenly gave us the EXCAT SAME INCORRECT SIZE again, failing to pay attention to detail or confirm the order. At that point, we were beyond frustrated and seriously considering returning not only the bracelet, but also the matching necklace we had purchased. The thought of walking away from the brand entirely was very real. But Max didn’t let that happen. He personally apologized for the continued mix-up, wrote a handwritten note explaining the mistake, and followed up two days later with flowers and a message about “turning over a new leaf,” asking for the opportunity to give Tiffany's another chance. That level of accountability, empathy, and follow-through is rare. This review is not positive because of management. It’s positive because of Max.... He demonstrated what true client care looks like! The ownership without excuses, thoughtful gestures without prompting, and a genuine desire to rebuild trust. He consistently steps in to address issues and provide the leadership that the manager has failed to demonstrate. It’s because of Max that the store maintains its reputation and that we are giving Tiffany another chance. Because of Max, we were reminded that exceptional service still exists. Thank you, Max! You truly make a difference and are a shining example of leadership and excellence for the Tiffany brand.
• GS

  Gaby Sanchez

  Feb 7, 2026
  5.0
  Just got my first Tiffany & Co. bracelet today and my husband and I want to give a huge thank you to Jackie! She was such a sweetheart and provided excellent customer service! And the employees were also very welcoming and kind! We'll definitely be back in the near future. Thanks again, Jackie!
• AC

  Andrea Crispe

  Dec 22, 2025
  1.0
  The worker who was to help me looked at me up and down and told me to shop at pandora. I love nothing more than when people judge you! Good hire Tiffany!
• PP

  Phillip

  Dec 18, 2025
  5.0
  I bought my daughter her first necklace here for Christmas the staff made sure it was perfect great customer service highly recommended place !
• JB

  Jeet Bhaidasna

  Nov 28, 2025
  1.0
  Time in and time-out extremely poor customer service. Went in there for a repair today and the lady said she was busy with another customer. We looked around and there was no one else within 50 yards. She probably didn’t want to help us because she couldn’t make the sale. Unfriendly staff. I’m very sad that I bought Tiffany and will probably not buy Tiffany again. This particular location has workers that are extremely adverse to helping. They frequently look for excuses to not help. Would recommend trying Cartier or one of those guys, instead.

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