Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tucson, AZ location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,777 reviews
5 stars
1,056
4 stars
379
3 stars
180
2 stars
61
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for being helpful, while others were criticized for being rude or unprofessional.
Store Organization
Customers noted issues with store organization and clutter, making it difficult to navigate and find items.
Checkout Experience
Long wait times at checkout were frequently mentioned, with calls for more staff to expedite the process.
Product Quality
Concerns were raised about the quality of certain products, particularly jewelry and salon services, with some customers feeling misled.
Sales and Promotions
Customers appreciated the sales and promotions available, but some felt that prices were still high and coupons often did not apply.
- LPLea PeltierJan 5, 20264.0Very expensive for clothing. Customer service is great!
- MRMario RamosJan 2, 20261.0I Purchased a 10k rope chain and a couple of 10k diamond rings. Have had no issues with the rings. However the chain on the other hand is in great condition still although it has darkened over the years. I recently went to resell but nobody will buy it because it has more alloy than actual gold. I recommend going to a real jewelry store where they sell by the weight. I understand that 10k gold will sometimes have a slight pull to a strong magnet but in this case this chain will automatically stick to a magnet which indicates that the gold is very questionable.
- PPPanteraDec 30, 20251.0I was here and shopped around for well over an hour and only found two things in the clearance section that I wanted. I love Warner's underwear, but I can get a 3-pack of the exact same ones at Walmart for $12. They were *on sale* here for $8/ea. Nothing in the clearance section is actually marked, so you're taking your chances. I stood in line for THIRTY MINUTES, breathing through my shirt because the intensity of the perfume was making me nauseous, before hanging my stuff on a nearby rack and walking out. I was in the military, so believe me when I say I know how to wait. There were SIX people in front of me!! SIX! Nobody had a cart, and nobody was doing returns. I hope people aren't still wondering why department stores are a dying breed. *farty noise*
- KKK.O. koDec 24, 20255.0Not to packed
- CCCandy CaneNov 26, 20251.0One of the workers thought I was stealing and I think it's very disrespectful. I was comparing a lipgloss I had to a completey separate brand and an employee walked up to me and asked if I needed help to which I said no. She asked if I was sure and when I told her yes, she stayed staring at me and back at the lip glosses. She called in another employee and began to ask her how many lip glosses were there and she was looking at the clearly and obviously closed box with 3 lip glosses. My friend who was with me asked if she thought I was stealing to which she replied "No I didn't say anything" but her actions spoke for herself. She was middle aged, blonde highlights, and had her hair in a ponytail. I didn't catch her name but I thought that she was very rude and unprofessional. I felt uncomfortable because of her rude apparent staring issues.
Frequently Asked Questions About JCPenney
What type of products can I find at JCPenney in Tucson, AZ?
JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney in Tucson Spectrum?
The store is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 7:00 PM on Sunday.
Does JCPenney Tucson offer curbside pickup and in-store shopping?
Yes, JCPenney Tucson provides both curbside pickup and in-store shopping options for customer convenience.
What payment methods are accepted at JCPenney Tucson?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment options.
Is the JCPenney store in Tucson wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance for customers with mobility needs.
Are there any beauty stores near JCPenney Tucson where I can shop for cosmetics?
Yes, Sephora and Ulta Beauty are nearby, along with the Sephora store inside JCPenney, offering a variety of cosmetic and beauty products.
I am visiting Tucson Spectrum; are there other clothing stores nearby the JCPenney store?
Nearby clothing stores include Burlington, Old Navy, Nike Factory Store - Tucson, Nike Clearance Store - Tucson, and Stylo children's clothing store.
Where can I find sporting goods and outdoor equipment near JCPenney Tucson?
Sportsman's Warehouse and Sports Authority Sporting Goods are located nearby if you are looking for sporting goods and outdoor equipment.
How can I contact JCPenney Tucson for customer service or inquiries?
You can call the main phone number at +1 520-917-3280 or the toll-free number at +1 800-322-1189 for assistance.
Can I shop online or through an app for JCPenney?
Yes, you can shop online via their website or use the JCPenney App available in the Apple App Store to browse and order products.