ALO

Reviews

• PH

  Phaedra Horkey

  Feb 5, 2026
  1.0
  Terrible experience with ALO. Returned an item in the store - they provided an online gift card credit. When I accessed it, the balance was ZERO. The staff were sympathetic but unable to help. This was THEIR ERROR. They referred me to customer service where I have been on hold after explaining my story and was disconnected after 40 minutes. I am so angry. They basically stole $310 from me.
• AL

  Amzi Beloved LLC

  Jan 30, 2026
  1.0
  after spending over $600 here in less than a month. (I am a 5 month pregnant special needs mom who has little time to shop so I order pick up). I picked up a item. Keep in mind my husband and I do not smoke and the item reeked of smoke, went to return it and they refused it because IT SMELLED yeah that's why I'm returning it. I'VE HAD THE SAME ISSUE AT FREE PEOPLE ACROSS THE WAY. whomever is smoking on their breaks needs to do so not near the back entrances where the storage rooms are (I've worked at malls). I took it back to Scottsdale and explained they took it back no problem! I'd drive 2 hours to shop there any day over this location. AVOID AVOID AVOID. ps. do the employees wear the clothes, there is no way a min wage working person could afford to buy that many alo outfits. Are they gifted? otherwise that might explain the stench.
• FN

  Fernanda Nicole

  Jan 18, 2026
  1.0
  Went in to exchange something and was followed around the store by one of the cashiers (a woman). One guy working there was super helpful and nice but the girl at the register was very rude. While I was looking at the clothes, the cashier came to put something back and she got super close to me, about 2 inches away from my face to put back clothes right where I was looking. Didn’t say a word, not even an “excuse me.” While returning my items, she was very condescending as well. Instead of exchanging my clothes I got our money back and went elsewhere. This happened Sunday, January 18th at 3PM.
• BI

  Bespoke Info

  Oct 30, 2025
  5.0
  always have a great experience when i come in and the staff is super helpful and really try to help me find something i love!
• KL

  Katherine Lopez

  Nov 19, 2024
  5.0
  All the employees are the best!

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